This paper introduces the concept of guanxi neglect through a case study that describes the takeover of a formerly Chinese managed hotel by a western based‚ international hotel management company. Specifically‚ it covers the cultural conflict that occurred for employees trying to adapt from the former Chinese relationship (guanxi) based planned methods of hotel management to that of the more market oriented‚ management company. Conclusions that are drawn highlight cultural characteristics and
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reservation department and reservation agents should have sales goals to achieve which might focus on number of room nights‚ average room rate‚ and/or booked room revenue. II- Types of Reservations: 1. Guaranteed Reservation: Insures that the hotel will hold a room for the guest until a specific time following the guest’s scheduled arrival date [i.e. Check-out time or start of the hotel’s day Shift or any time the lodging property chooses]. On return‚ the guest shall guarantee his/her reservation
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Information systems for managers Case study: Outrigger Hotels and Resort The solution is here… Magic Data The solution is here… Question 1-The current IS resources of Outriggers: 1. Technical Resources: * Hardware(Personal computers; Routing equipment). * Software (Stellex‚ in 1987; Stellex 2.0‚ in 1992; centralized IT systems; E.Piphany; JD Edwards). – Appendix 1 * Networking comportments of IT infrastructure (XML interface; Electronic interface; IBM AS 400 Platform; Windows
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Republic of the Philippines University of Cagayan College of Business Education and Administration Hotel and Restaurant management department # 1 Capistrano St. Extension‚ Cagayan De Oro City PRACTICUM REPORT On - The – Job Training HRM 421A and HRM 422A Submitted by: Efren G. Ompoc Jr. BS HRM Submitted by: HRM coodinator March 19‚ 2013 i Dedication This work is dedicated to my family. To my parents Mr. Efren D. Ompoc and Mrs. Rita G. Ompoc for passing on their children the value
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Top Three Competitors. When looking for competitors of hotels‚ there are many different things to consider‚ like price‚ amenities‚ the history of the hotel‚ star rating‚ and more. I mainly focused on price amenities and the history of the hotels. To start The Grand Hotel was the cheapest of the all the hotels which is nice if you are trying to save a few dollars but still stay in a very nice place. The Grand Hotel was anywhere from 130-190 a night. The Depot was the second cheapest at a price that
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About us The Orchid - An Ecotel Hotel in Mumbai is Asia’s first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveller to stay. Everything is designed so as to be unobtrusive. Like The Club Privé room‚ an exclusive club floor with a private lounge and butler service. Or the well-appointed business and conference center to take care of your business needs in Mumbai. The exclusivity
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Michelle Amir‚co-fouder and CEO‚says:‚”I am proud to say that by the third quarter 2008 we will have succeeded in our goal to become a global hotel booking agency. During three consecutive years our company results have shown a tremendous annual increase of much more than 100 %.Over 2007 we boasted gross sales of over 36 million.We expect to reach 75 million in hotel reservation in 2008.The first quarter in 20087 looks promising.With over 13 million gross sales we start the year ahead of budget.We achieved
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Study of Rosewood Hotels & Resorts Background: Established in 1979‚ Rosewood Hotels & Resorts‚ a privately held company‚ became known for its ability to enhance a property’s value by creating unique‚ one-of-a-kind properties that differentiated from other chain-like luxury competitors. In early 2004‚ to boost the company’s growth‚ Rosewood considered to implement a new branding strategy to establish Rosewood as a true brand with a global reputation for iconic luxury hotels. Problem Definition:
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1) What is the Portman Hotel business model and what was the personal valet arrangement trying to accomplish? The business model of the hotel was setting new standards in the hotel industry from the very beginning. It was a niche product‚ a revolution in guest service and style of service. The management of the hotel got impressed by this approach in Asia where they stayed at fine hotels for a lower amount of money. The hotel was relatively small – 348 rooms and 21 floors. Its rooms were
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[Type the company address] by Péter Békássy [Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.] Spring 09 Wellness Hotel Balf **** 08 Fall Location and History Balf‚ located in North-Western Hungary is a historic Hungarian village: it was first mentioned in 1199‚ but it is known that the ancient Romans already inhabited the area: they were the first to explore the region’s healthy
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