obr3588x_ch07_212-246 10/5/04 11:17 AM Page 215 EQA Chapter 7 / Electronic Business Systems ● 215 R EAL WORLD CASE 1 H Hilton Hotels Corporation: D ata-Driven Hospitality ilton Hotels Corporation has learned that customers are more satisfied when they have a problem and the hotel staff takes care of it than if the stay goes flawlessly. Giving hotel staff the information to make critical recoveries is the reason Hilton‚ during one of the industry’s worst downturns in decades‚ piled
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Stanislav Ivanov HOTEL REVENUE MANAGEMENT FROM THEORY TO PRACTICE Stanislav Ivanov HOTEL REVENUE MANAGEMENT FROM THEORY TO PRACTICE student 2014 Stanislav Ivanov (2014). Hotel Revenue Management: From Theory to Practice. Varna: Zangador. Page 1 of 204 First published 2014 by Zangador Ltd. Varna‚ Bulgaria; tel: +359 52 330 964; email: office@zangador.eu This work is licensed under the Creative Commons AttributionNonCommercial-NoDerivatives 4.0 International License. To view a copy of this
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Britain 0160-7383/$30.00 A DEA Evaluation of Taipei Hotels Wan-Erh Chiang Ming-Hone Tsai Li Shau-Mei Wang National Central University‚ Taiwan It is always a major concern for top management to measure efficiency. Data Envelopment Analysis (DEA) is an excellent tool for assessing the relative efficiency of decision-making units. This research is aimed at measuring hotel performance by DEA under three operational styles of International Tourist Hotels (ITHs) commonly seen in Taiwan since 2000: Independently
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------------------------------------------------- Brief Description of the Organisation – The International Hotel Group The International Hotel Group The International Hotel Group started business with two small boutique style hotels in Melbourne‚ Australia. Over a period of 15 years it has grown to now comprise a chain of 20 hotels across 5 different countries in the Australasian region. This growth was a result of an acquisition of a small hotel chain and establishment of some new properties‚ mainly in Australia. The group
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of Contents Introduction 5 External Environment Analysis 7 Internal Environment Analysis 10 Porter’s Five Forces 13 Tows Matrix 15 Overview of Financial Performance 16 Boston Consulting Group (BCG) Matrix 17 Competitive Profile Matrix 18 Strategy Formulation & Methods of Development 19 Conclusion 20 Recommendations 21 Evaluation of Learning 22 Bibliography 23 Table of Figures Figure 1: Economic Survey-----------------------------------------------7 Figure 2: Visitor Arrivals----
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“MARBELIOUS HOTEL & SPA” Prepared for: Professor M. Albarran Foundations of Hotel Management: HMT 320 DeVry University Prepared by: Mabel Diaz Presented on: 02/12/2012 Table of Contents Introduction Pg.3 Geographic Location and Attractiveness Pg. 4 Target Market Pg. 4-5 Details‚ Description‚ and Amenities Pg. 5-6 Selection of Rooms Pg. 7 Revenue and Occupancy Data Pg. 8 Hotel Management
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Revival 2.1.1 Background of the Sri Lankan Hotel Industry In a country like Sri Lanka booming tourism industry plays a significant role in the generation of income/ foreign exchange and provision of employment opportunities which results in improving the country ’s macro-economic performance. The Ministry points out that refurbishment of hotels‚ building of new hotels etc indicate the spread of the impact of tourism sector to other economic sectors. The hotel sector in Sri Lanka had been performing
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HOTEL FRONT OFFICE OPERATIONS AND MANAGEMENT (BC 002) ASSIGNMENT - FRONT OFFICE MANAGEMENT BC002 Subject Title: Front Office Management Subject Code: BC 002 Student Name: Dhimyan Ibrahim Student I.D: 0105159 Lecturer: Gurcharan Singh Hans Marks: TABLE OF CONTENT PAGE a) History of the company Page: 1 - 6 b) Vision‚ Mission Statement & Company’s Objectives Page: 7 - 9 c) Location
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Slide 1: THE IMPACTS OF GLOBALISTION IN HOTEL INDUSTRY AND ITS NEGATIVE EFFECTS Slide 2: In the 21st century ‚ with the increasing levels of globalization in hotel industry‚ hotel companies will need to learn different management approaches to survive and develop in environmental circumstances with high levels of uncertainty as well as understand the implication of future impacts‚ both positive and negative‚ of the changing environment in which they operate. As international trade and business expand
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Business level strategies Porter’s competitive business level strategies A business-level strategy is an integrated set of commitments and actions the firm uses to gain a competitive advantage by exploiting core competencies in specific product market. There are five business-levels strategies which included cost leadership‚ differentiation‚ focused cost leadership‚ focus differentiation and integrated cost leadership/differentiation (Hanson. D. et al.‚ 2011). The Pan Pacific hotel was positioned
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