INTRODUCTION TO THE Hospitality Industry SEVENTH EDITION Clayton W. Barrows Professor Department of Hospitality Management University of New Hampshire Tom Powers Professor Emeritus School of Hospitality and Tourism Management University of Guelph John Wiley & Sons‚ Inc. This book is printed on acid-free paper. Copyright © 2009 by John Wiley & Sons‚ Inc. All rights reserved Published by John Wiley & Sons‚ Inc.‚ Hoboken‚ New Jersey. Published simultaneously in Canada. No part of
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------------------------------------------------- Brief Description of the Organisation – The International Hotel Group The International Hotel Group The International Hotel Group started business with two small boutique style hotels in Melbourne‚ Australia. Over a period of 15 years it has grown to now comprise a chain of 20 hotels across 5 different countries in the Australasian region. This growth was a result of an acquisition of a small hotel chain and establishment of some new properties‚ mainly in Australia. The group
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A hotel manager is a person who manages a hotel‚ a motel‚ or a resort. This position’s responsibilities and duties vary according to the size of the hotel or resort‚ as large hotels tend to require more management than small ones. Many people love going to hotels‚ they like pampering themselves with all kinds of services that a hotel offers. Services include fast room services‚ relaxing spa‚ clean swimming pool‚ good restaurant‚ and many other facilities. A lot of people do not know how the process
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is renowned worldwide. Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific’s leading luxury hotel group and regarded as one of the world’s finest hotel ownership and management companies. The Shangri-La story began in 1971 with its first deluxe hotel in Singapore. Today‚ there are 68 hotels and resorts throughout Asia Pacific‚ North America and the Middle East‚ representing a rooms inventory of over 30‚000. In addition‚ new hotels are under development in Austria‚ Canada‚ mainland China
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MORE HOTELS AND CONVETION THAN AYALA LAND A Research Paper Presented to The (Name of your school English faculty) City University of Pasay F.B. Harrison Street‚ Pasay City In Partial Fulfillment Of the Requirements for the Course (Subject - Section) (Name) March 2013 Chapter 1 INTRODUCTION A. Background of the Study Numerous numbers of hotels were established mostly on part of Metro Manila. The process of this actually increases the tourism in the Philippines. Hotels can
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A NEW TENDENCY IN TOURISM SECTOR: THEMED HOTELS AN EMPIRICAL RESEARCH ABOUT TOURIST PROFILE WHO PREFERS TO STAY AT THEMED HOTELS IN ANTALYA AND REASONS OF PREFERENCE Ahmet AKTA ‚ Prof. Dr.‚ Akdeniz University Alanya Faculty of Administration‚ Antalya‚ TURKEY Seden ALGÜR‚ Phd Student‚ Akdeniz University Institute of Social Sciences‚ Antalya‚ TURKEY ABSTRACT Tourism being industry without chimney in our country which has stepped important paces with membership process of the EU‚ has been
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Executive Summary In March 2014‚ my friends and I is interested in the development of a luxury hotel‚ planned to be operated by a well renowned hotel brand‚ a feasibility study was commissioned to be made. The purpose of this paper is to investigate the opportunities and risks of operating a high class hotel at the designated location. In order to determine whether a feasible operation of such an establishment is possible‚ the various key factors of competitive business in this particular market
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SOGO HOTEL MISSION To operate growing chain of lodging facilities profitably throughout the country exceeding the expectations the earning loyalty of guest through excellent accommodation and superior service and we do it as a team. VISSION We lead dominate the lodging industry in the Philippines. HISTORY Hotel Sogo was originated by two capitalist-proficient that was clustered in 1992. The individuals are pro-hotel businessman practiced in motel chain as supervisor in over 20 years and a commercial
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Introduction Radisson hotels were in 1938 founded in by Curtis L. Carlson. The majority of Radisson branded hotels are located in the United States. The company’s headquarters is located in Minneapolis‚ Minnesota‚ where the first Radisson Hotel was built. This city is also headquarters to the parent company‚ Carlson Companies. Carlson Companies‚ Inc. is one of America’s largest privately owned corporations with total system sales of $13.4 billion in 1996 and $20 billion in 1997. Carlson Companies
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QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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