identity in some cases and in some cases‚ the design of a hotel may be the sole reason for choosing a certain hotel above others. Thanks to the internet and social media‚ it has become increasingly easy for customers to make known what they like and don’t. Design is an important factor when it comes to guests choosing where to spend their money. Therefore‚ hotel designers focus on enhancing guest experience through their designs. Hotels are no longer about just a place to stay‚ but rather a unique
Premium Hotel Leadership in Energy and Environmental Design Hospitality industry
3 billion by 2020. Contribution to the economy The hotel and tourism industry’s contribution to the Indian economy by way of foreign direct investments (FDI) inflows were pegged at US$ 2.35 billion from April 2000 to February 2011‚ according to the Department of Industrial Policy and Promotion (DIPP). India’s hotel pipeline is the second largest in the Asia-Pacific region according to Jan Smits‚ Regional Managing Director‚ InterContinental Hotels Group (IHG) Asia Australasia. He projected the Indian
Premium Hotel Hotel chains Tourism
Managing a Better Program - Introduction Hilton Hotels sees its frequent guest programs “HHonors” as an incredibly important marketing tool. It serves to direct promotional and customer service efforts for a population of its most important clients‚ the frequent business traveler. Hilton is running the “HHonors” loyalty program to create and retain loyal customers in the same way as its major competitors. Organizations in the lodging industry all compete for the same subset of customers by introducing
Premium Loyalty program Hotel chains Marketing
3rd Assignment – Ritz-Carlton Hotel Company How does The Ritz-Carlton create “Ladies and Gentlemen” in only 7 days? The seven days countdown was a result of the evolution and refinement of the hotel opening process‚ which became more solidified in the late 1980s to early 1990s when hotel chain was opening many new properties. The first two days were devoted to orienting employees to The Ritz-Carlton culture and values‚ while remaining five days involved more specific skills training and trial
Premium Hotel chains
TABLE OF CONTENTS I. INTRODUCTION A. Name and General location B. Hotel Philosophy C. Ownership/Management D. Organizational Chart E. Facilities‚ no. of F&B outlets‚ name and type II. DISCUSSION OF FINDINGS/ANALYSIS/RECOMMENDATIONS A. Areas of concern 1) Organization Structure 2) Operation Systems and Procedures 3) Facilities‚ Equipment‚ etc. 4) Manpower – scheduling‚ work method‚ styles of communication 5) Work atmosphere‚ inter – personal relations lay-out‚ ventilation‚ color scheme of office
Premium Manila Chef Food
* 1946‚ he formed the Hillton Hotel Corporation * With the purchase of the Statler chain in 1954‚ he created the first major chain of modern hotels ELSWORTH M. STATLER * Father of Modern Commercial Hotel Industry. * He was the originator of the hotel chain concept known as Statler in year 1863-1928. * Opened his first hotel in Buffalo‚ New York in 1901. * In 1954‚ he sold Statler chain of hotels to Conrad Hilton. CESAR RITZ * “ the hotel became one of the most popular
Premium Hotel chains Hotel Herbert Hoover
Many international hotels including Sheraton‚ Hyatt‚ Radisson‚ Meridien‚ Four Seasons Regent‚ and Marriott International are already established in the Indian markets and are still expandingNowadays the travel and tourism industry is also included in hospitality sector. The boom in travel and tourism has led to the further development of hospitality industry. | * Classification The Indian hospitality sector can be broadly classified into two broad categories: 1. Hotel industry 2. Travel
Premium Tourism Hotel Hotel chains
of staying in a Four Seasons hotel in Miami‚ Florida. My family decided to go down for the week to visit my relatives and just enjoy the beautiful Miami weather. To this day I have never stayed in a superior hotel than that Four Seasons. Every element of that hotel was absolutely stunning and even though you may think it was because I was young that I am saying this‚ I can assure you the Four Seasons will “wow” you. To start‚ right when we pulled up to the hotel there were people opening our
Premium Hotel French people Organizational culture
Radisson Hotels‚ owned by the Carlson Company‚ was acquired in 1962 and grew at a rapid pace. Between 1978 and 1997 they went from 10 hotels to 360 locations in 47 countries. However‚ this huge growth came at a cost to their customer service. Realizing that changes were needed‚ the Radisson President and Executive Vice President‚ Brian Stage & Maureen O’Hanlon‚ worked actively to refocus the strategy of “growth at any cost” to a customer-focused strategy: “Champion of the guest.” This case
Premium Hotel chains Customer service Management
Marriott International‚ Inc. is a leader in the global lodging industry. With more than 3‚000 properties in 68 countries and countless achievement awards‚ they are not only a wellknown but also a well-liked brand. The global financial crisis hit the hotel and lodging industry hard because of a sharp drop in business and leisure travel. Regardless of the steep drop in profitability over recent years‚ Marriott has plans to launch two new brands in 2010‚ double presence in Europe by 2015‚ and focus on
Premium Marriott International Hotel chains