Course Title: Independent research study Faculty: Mr. Sleeman Assessment Title: What methods are available to the Four Seasons Hotel to ensure customer loyalty? Due Date: Word Count: 4129 Due Time: 16:00 Statement of Authorship ‘I certify that this assignment is my own work and contains no material which has been accepted for the award of any degree or diploma in any institute‚ college or university. Moreover‚ to the best of my knowledge and belief‚ it contains no material previously
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1. Introduction This report will evaluate strategies of InterContinental Hotels Group (IHG) in China and how they rose to being the biggest and most successful hotel operator in China. What strategies were formed and implemented to get to position. Then this report proceeds to define strategy and apply the SWOT‚ Porter’s diamond forces model and Porter’s five forces to IHG in China. 2.1 Company Profile – InterContinental Hotels Group InterContinental Hotel’s Group is one of the world’s leading
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116TH INTERNATIONAL TRAINING COURSE PARTICIPANTS’ PAPERS CRIME IN INDIA Sanjiv Kumar Upadhyay * I. CRIME IN INDIA A. General There were 61.8 million criminal cases reported in 1998 with a rate of 6366 per million population. 77.8% of cases investigated were chargesheeted in a court of law. There were 5.7 million cases pending in courts of which trail was completed in 15.8% of cases and of these‚ 37.4% cases ended in conviction. There are 41.6 police personnel per sq. kilometers and 1360 per million
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Assignment Cover Sheet Faculty of Science‚ Engineering and Built Environment NAME: Sagar Agarwal STUDENT ID: 213188362 UNIT CODE: SIT717 ASSIGNMENT/PRAC No.: 2 ASSIGNMENT/PRAC NAME: Assignment 2 DUE DATE: 6th Oct‚ 2013 Plagiarism and collusion Plagiarism occurs when a student passes off as the student’s own work‚ or copies without acknowledgment as to its authorship‚ the work of any other person. Collusion occurs when a student obtains the agreement of another person for a fraudulent
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Skills and Competencies Needed for the Hong Kong Hotel Industry: The Perspective of the Hotel Human Resources Manager Benny Chan Marianne Coleman ABSTRACT. The tourism industry is one of the main sources of income to Hong Kong. If qualified employees provide better service‚ Hong Kong can potentially attract even more visitors. The training of new recruits and existing staff is therefore vital‚ but views on the value and the type of training vary amongst the stakeholders. This study of
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The aim of the assignment is to demonstrate the role of the Advanced Nurse Practitioner (ANP) when assessing and analysing the health needs of a specific population. The author will focus on one specific disease‚ Chronic Obstructive Pulmonary Disease (COPD) in relation to South Asian men living in both the United Kingdom (UK) and in South Asia. In view of the large demographics of South Asia the author will specifically focus on Indian‚ Pakistan and Bangladeshi groups also making a comparison with
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Technology in Business‚ a Literature Review Roger Charnock BUSI 610 Liberty University Abstract Technology has transformed the business world of the twenty first century. Business practices are affected in every level whether marketing‚ merchandising or human capital; new innovative technological ideas have improved companies infrastructure and management processes. The purpose of this literature review is to explore the influx of technology into the business sector and to determine how businesses
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Introduction: The activities of the accommodation and employees from the front office are very complicated and different and this hotel unit is one of the most important departments. Without its assist the hotel will not be able to work properly and to manage with all accommodation tasks and operations. So‚ in the current assignment I’ll try to look and examine the main characteristics and activities of this important department. Rooms Division Task A a) A discussion of the key aspects of legislation
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International Journal of Contemporary Hospitality Management Emerald Article: Strategic management: An analysis of its representation and focus in recent hospitality research Robert J. Harrington‚ Michael C. Ottenbacher Article information: To cite this document: Robert J. Harrington‚ Michael C. Ottenbacher‚ (2011)‚"Strategic management: An analysis of its representation and focus in recent hospitality research"‚ International Journal of Contemporary Hospitality Management‚ Vol. 23 Iss: 4 pp
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Marketing Plan for the April 2010 Executive Summary Contents: Executive Summary 2 1.0 Corporate objectives and strategy 5 2.0 Marketing audit 5 2.1 External Analysis – PESTLIED 5 2.2 Industrial and Market Analysis 7 2.3 Competitive Analysis 9 2.3.1 Direct competition 9 2.3.2 Indirect Competition 9 2.3.3 Critical Success Factors 9 2.4 Customer Analysis 10 2.4.1 Grey Market Customers 10 2.4.2 The business related travel. 11 2.4.3 The youth market
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