* How green are you? * * By Dasha Vlasova * * It might seem like the world was always concerned with the pollution the human population has been giving off in the past centuries‚ but that statement is actually false- the environmental movement did not take off until after World War 2. Only then‚ people began to recognize the costs of environmental negligence‚ disease and widespread air and water pollution. This was the climax point at which the ecocentric people started to complain
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An important factor in understanding the value of a product or service to a customer is to understand what potential benefit they will derive from it‚ how they can set about deriving it and how external factors affect it. Understanding these essential facts assists in the establishment of the product‚ pricing and promotional strategy‚ marketing support services and value added services necessary to the successful introduction and support of the product in the market place The above approach
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Follow the Rules to Deliver Customer Service Unit number: F2 2.3 Explain when and how they should refer to somebody in authority about the rules for delivering customer service I would need to refer to a person in authority if I am uncertain about how to deal with an issue‚ for example a complaint or a request. I would contact my supervisor who then should be able to pass on the correct information to me‚ or contact the regarding person directly. 2.4 Explain how they protect the
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emeraldinsight.com/1754-2731.htm TQM 25‚5 The influence of airline service quality on passenger satisfaction and loyalty 520 The case of Uganda airline industry Juliet Namukasa Makerere University Business School‚ Kampala‚ Uganda Abstract Purpose – The general objective of this study was to examine the influence of airline service quality on passenger satisfaction and loyalty. To achieve this‚ the research was guided by four specific objectives to which data collection was effected
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HOW MOTIVATED ARE YOU TO LEARN Being motivated to do what is required to attain the goal set by you is a challenge. All students face these challenges. Motivation refers to those factors that energize behavior. They are the driving and pulling forces resulting in persistent behavior directed towards specific goals. The motivational level keeps varying and so does the efforts. Keeping your motivational level and enthusiasm high and fairly consistent is essential for anything you do. Check if your
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1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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of meeting customer needs in mind. There are certain things you can do to make sure you meet your customer needs‚ and those are explained below: First and foremost offer good customer service. The customer is not always right‚ but they should always be respected and valued. So‚ make sure that your customers know they are important to you‚ and that you want to meet their needs. If they know this‚ they will be more forgiving‚ and they will be more willing to stay loyal to you and help you meet their
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How Creativity Can Help You To Make Decision? “I go wherever creativity takes me.” – Lil’ Wayne Creativity‚ it cannot be seen but it can be shown through our acts and ways of thinking. There is no limitation to it. it enlarges our imagination and reaching out our dream to make it come true. It changes impossible to possible and can’t to can. it enhances our point of view and widens our perspective. It takes us out of our cocoon and comfort zone. Creativity is different in each and every one
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As the Chief Executive Officer of Sierra Lighthouse Hotel Freetown‚ I’ve been provided with an Organisational Performance and Customer Satisfaction equation: Consumer Expected Quality - Organisational Actual Quality = Customer Perceived Quality EQ > AQ => Dissatisfaction EQ = AQ => Mere Satisfaction AQ > EQ => Delighted Customer An Organization Performance includes multiple activities‚ that help in establishing the goals of the organization‚ and monitor the progress towards the target
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new team Zenith Software Company (ZSC) develops and distributes accounting software applications. The products have proven to be very popular with small businesses. The new Marketing Director‚ Rob‚ recently discovered customer satisfaction had diminished significantly. She discovered that her predecessor had focused entirely on short term profits and sales volume‚ unfortunately ignoring customer queries and their problems. To boost sales and improve customer loyalty‚ Rob is going to recruit and
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