services marketing integrating customer focus across the firmChapter 01 Introduction to Services Multiple Choice Questions 1. (p. 4) In the simplest terms‚ _____ are deeds‚ processes and performances. A. Attributes B. Experiences C. Services D. Goods E. Benefits Difficulty: Easy 2. (p. 4) The maintenance contract offered by Sears on its Kenmore refrigerators‚ dishwashers and microwaves is an example of a(n) _______. A. Service B. Experience C. Attribute D. Good E. Benefit Difficulty:
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We can help pollution get better by slowing down a lot of things such as not using the car as much and not littering because littering doesn’t just affect our land but affects animals in the ocean and on land. We are as well but little do we know it we also get affected by pollution it is said that it can give you cancer by inhaling polluted air. You can do your bit by walking from place to place if it is walking distance and don’t litter because we do share the world with other nations and they
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Impact *that *can change external influences *in *a business There are two kinds of driving forces; Internal driving forces‚ and external driving forces. Internal driving forces are those kinds of things‚ situations‚ or events that occur inside the business‚ and are generally under the control of the company. Examples might be‚ organization of machinery and equipment‚ technological capacity‚ organizational culture‚ management systems‚ etc. External driving forces are those kinds of things‚ situation
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The impacts of TAOBAO(business to customer) on E-business in China. Introduction In the last few decades‚ an increasing number of consumers are willing to choose online shopping rather than traditional purchase methods‚ such as supermarket and mall. The website named TAOBAO is a newly developing online shopping website‚ based on business-to-customer(B2C). This system can be defined as one model of electronic business (E-business) and that includes “Selling individual products to individual buyers
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its four steps 2. Discuss how to design business portfolios and develop growth strategies 3. Explain marketing’s role in strategic planning and how marketing works with its partners to create and deliver customer value 4. Describe the elements of a customer-driven marketing strategy and mix‚ and the forces that influence it 5. List the marketing management functions‚ including the elements of a marketing plan‚ and discuss the importance of measuring return on marketing investment Chapter Outline
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The Marketing Plan: everyone will tell you that you absolutely have to have one. Few of the people who say that‚ however‚ are able to tell you what exactly a marketing plan consists of. Creating a marketing plan for your small business shouldn’t take you a few hours. Ideally‚ it should take you at least a few days to do the research and have the necessary discussions — potentially even a few weeks depending on factors like the size of your market and the uniqueness of your product line(s). The following
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Contents Introduction 2 What is marketing? 2 Traditional Marketing: 3 The new 4 p’s: 4 The change: 5 Internet Marketing: 8 Social Media 9 Mobile Marketing (M-Marketing): 10 The Mobile App: 11 Change in strategy 13 The Five Forces: 13 The e-volution: 15 The Future: 18 Conclusion 18 References 19 Introduction With the introduction of many social networking sites‚ smartphones‚ gadgets and improved access to broadband‚ the face of marketing has undergone a dramatic makeover
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How Big Data will Impact Sales and Marketing? By‚ Ashwani Singh NMIMS-PGDM Batch(2013-15) “Customer is King” is the fundamental apostle of marketing and sales function in any given business organization. Marketing & sales are always based on some basic principles: understanding customers‚ designing products and services according to the customer needs‚ delivering the quality product and building trust. From the very early stages the basic concept of marketing remained the
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1. Needs ‚Wants and Demands That Build-A –Bear customers demonstrate. Needs it is when every customer of Build-A-Bear needs a stuff toy when they purchase from the store. It is the basic product that Build-A-Bear must produce. Wants those are the options of the customer to customize the stuff toy or the product like the dress me filled accessories galore‚ name me where a birth certificate is created with child selected-name and accessories using the high-tech available. Demands these are wants
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How the Customer influences Business Strategy A business strategy describe how a particular business intends to success in its chosen market place against its competitors. It therefore represents the best attempt that the management can make at defining and securing the future of that business. A business strategy should provide clear answer to the questions: - What is the scope of the business to which this strategy applies? - What are the current and future needs of customers and potential
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