Master of Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What are the different bases for segmentation
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How social media can influence a marketing campaign There are three stages in developing an effective marketing communications campaign – in other words‚ telling your target market customers about the benefits of your product. The first stage is engaging the target market in the marketing campaign to let them know that you‚ as a marketer‚ understand their needs‚ wants and aspirations. A well-known manufacturer with an Australian brand that has been called iconic decided that its product
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Explain how a HCI product could be adjusted for specialist needs For a HCI to be specialised‚ the interface needs to be user-friendly to the appropriate user. This means it needs to be easy to use for humans. These can be small adjustments such as having a magnifier to enlarge the area of the screen that your cursor is currently at. The designer has to think about how he/she is going to do this and take into consideration the ease of the interface. There also has to be a large amount of research
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What is the most important way the small business you have chosen meets customer needs? In this project I aim to tell you all about the business I have chosen and identify the ways that it meets the needs of its customers. The business I have chosen to base my project on is called ‘Lees Heginbotham & Sons Ltd’. The address of the business is: 59-61 George Street‚ Oldham‚ OL1 1JF. The business also has a website for its customers: leesheginbotham.co.uk. ‘Lees Heginbotham & Sons Ltd’ is a Private Limited
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Loyalty Programs play a significant role in a company’s customer retention plan. They help motivate consumers in choosing a company over their competitors by offering monetary rewards or special treatment rewards to loyal consumers. Loyalty Programs were first introduced to Canadians in 1958 when A.J. Billes decided to boost gas bar business by giving away Canadian Tire ’Money ’. (Canadian Tire Corporation‚ 2010). Canadian Tire ‘Money’ is still a very successful loyalty program that millions of
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ESSAY – CAN MARKETING CHANGE BEHAVIOUR? INTRODUCTION Peter Drucker‚ management consultant‚ said that “the aim of marketing is to know and understand the customer so well the product or service fits him and sells itself”. Marketing is more often used to sell a product or a service but it can also be used to influence consumers’ behaviour. It is called social marketing. For Kotler and Andreasen (1991)‚ it “seeks to influence social behaviours not to benefit the marketer‚ but to benefit the
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Religion‚ Wants or Needs? Most of the people think that we need religion to live and survive in this world but some people has defy it and they become an atheist‚ most of the people with religion would think that it is wrong‚ but I would say it’s not completely wrong. people with religion can survive their own world‚ standing with their own believe in how the world is working there are some disadvantages to atheism. Atheists have to contend with suspicion and mistrust in the society. Atheists often
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............................................................ 10 1.2.1. 1.2.2. 1.3. Facebook Fever ..................................................................................................................... 11 Success of Facebook Marketing.................................................................................... 11 1.3.1. 1.4. 1.5. 2. Problem Discussion .............................................................................................................. 13
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“MARKETING REAL ESTATE FOR THE NEW GENERATION CUSTOMERS WITH A SPECIAL EMPHASIS ON CHANGING BEHAVIORAL TRENDS IN THE MARKET PLACE” SUMMER PROJECT Submitted to RAJAGIRI BUSINESS SCHOOL In Partial Fulfilment of the Requirements for the Award of POST GRADUATE DIPLOMA IN MANAGEMENT (2010-2012) By Ashwin Joseph P10120 RAJAGIRI BUSINESS SCHOOL RAJAGIRI VALLEY P.O KOCHI – 682039 1 DECLARATION I‚ Ashwin Joseph‚ hereby declare that the project report titled “Marketing real estate
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Family and Religion Outweighs Wants and Needs Family and religion outweighs wants and needs in “Eveline” by James Joyce. Eveline appears to be the glue that holds this family together. Eveline and her family seem to hold religion and family as a very important part of there lives. Religion seems to be a way of life for Eveline and her family. Eveline being Irish and growing up in Ireland‚ Catholic religion was almost mandatory. One part of being a good Catholic is being a good family. Eveline also
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