The hotel model is where support staff do things for the people they look after and then become observers by not doing things for themselves.Active support is a way of ensuring people are able to engage and take part in their own support by having a person centred plan for them. Promoting Independence help the people I work with to regain or learn new skills to live there everyday life Informed Choice making sure the patient knows all the options that are available to them so they can make
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2. Literature Review 2.1. Physical evidence in service marketing When comes to talk about service marketing‚ most of services we know are intangible. Even so‚ customers still try to rely their feelings on physical cues‚ which may help them to evaluate the products or services before or after they buy them. Customers’ reactions to the environmental cues are much the same as they are to the package cues when customers evaluate and form their internal expectations about goods. (Ward et al. 1992)
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HOW TO TALK TO THE CUSTOMER OVER THE PHONE Customer service in the telemarketing industry is primarily imparted through the phone. Hence‚ customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agents phone skills. Greet. A call starts and ends with a greeting. Unlike in ordinary phone calls when a "hello" is traditionally used to start the call at the receiving end‚ customer phone calls should be given
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University of the Philippines Los Baños College Laguna AY 2013-2014 MGT 201 Case Analysis # 2: HOTEL CONTINENTAL Submitted by: Submitted to: Group 6 Edra‚ Mark Raymond V. Prof. Jimmy Williams Malabanan‚ John Benvers A. Sayseng‚ Kristel H. HOTEL CONTINENTAL I. Point of View: Based on the case‚ the point of view to be considered is that of Mr. Oscar Mendoza‚ owner of Triumph Tours‚ because he has the full knowledge of the problem‚ and the capacity to implement the decision.
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ECO-FRIENDLY HOTELS RESEARCH Instructor: Aj. Wonrasak Sucher Submitted by: An Ngoc Van DO 90520165 I. Introduction to green hotels/ resorts: Green hotels or Eco hotels are environmentally friendly properties that take the initiative and implement very important practices and programs to reduce energy‚ water‚ and waste. That is participating in recycling programs‚ linen changing programs‚ installing energy efficient lighting‚ and getting their message out to their guests and how they are doing
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The European overseas voyages left Britain and France with different territories in North America. Britain has thirteen colonies and France ruled a large area named New France. The two engaged in several wars before the French Indian war. By 1754 Britain controlled the majority of the colonies leaving the French with much less. These two areas were expanding closer and closer with the question of who would dominate who. The Ohio River Valley was used for communications between the two halves of the
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Our summer vacation cabin‚ where we spent every summer‚ had wooden front steps and two narrow glass doors that opend inwards. the living room was large and contained a small telivision that sat on a glass stand. Infront of the television was a couch and lounge chair that didnt match. They smelled of old perfume and dust. Pictures of seagulls and lighthouses hung furmly against the wall. the showcase was filled with deritive plates‚ and trinkets. As I explored the property‚ I found myself in a fairy
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October 24‚ 2009 The Holiday Beach in Haikou Since I was a child‚ I have dreamed of living in a luxury beach house where I could enjoy my life with nature. Last summer holiday‚ my friend Liang invited six friends including me to his hometown Haikou to enjoy a one-week vacation. The thing that impressed me the most during the vacation is the place where we stayed‚ an amazing beach named Holiday Beach. It is one of the most famous beaches in Haikou. While staying on Holiday Beach‚ I realized some
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WEBSITE FOR HOTEL WITH ONLINE RESERVATION Methods Of Research Submitted to the Faculty of the College of Business and Entrepreneurship Cavite State University Imus‚ Cavite In partial fulfillment Of the requirements for the degree of Bachelor of Science in Information Technology Janet Pauline S. Rivera February 2012 INTRODUCTION Today‚ most of the Hotels provide services using computer system. It helps to perform task in an easy way with less time consume. Some companies are
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the two distinct perspectives on the ethics of workplace relationships. 2. Explain the concept of due process in the workplace. 3. Define “employment at will” and its ethical rationale. 4. Describe the costs of an EAW environment. 5. Explain how due process relates to performance appraisals. 6. Discuss whether it is possible to downsize in an ethical manner 7. Explain the difference between intrinsic and instrumental value in terms of health and safety 8. Describe the “acceptable risk” approach
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