[Task 1]{M1} I am going to explain how different customers’ needs and expectations can differ. The supermarket industry provides a good example of the way in which different groups of customers will have different expectations and needs. Some customers just want to buy standard products at the lowest possible prices. They will therefore shop from supermarkets that offer the lowest prices and provide a reasonable range of products. In contrast‚ some customers are looking for variety and quality
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They entered the store. Sara looked in amazement at the twenty foot tall white Christmas tree. She was admiring the decorations. Green‚ red‚ orange‚ yellow‚ and every color you could imagine. Though‚ it seemed weird to her that there were no black decorations. Still looking at the tree she asked his fiancé‚ "Tom‚ why do you think they don’t have black decorations?" Tom looked at her with a dumbfounded expression. "Um‚ Sara...Let’s think. Christmas is about joy and love‚ which means‚ "FUN" colors
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1. Two carts‚ one twice the mass of the other‚ experience the same force for the same time. What is their difference in momentum? What is their difference in kinetic energy? 2. A 12 g bullet is fired horizontally into a 96 g wooden block initially at rest on a horizontal surface. After impact‚ the block slides 7.5 m before coming to rest. If the coefficient of kinetic friction between block and surface is 0.60‚ what was the speed of the bullet immediately before impact? You have to use the conservation
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I suppose with any idea or concept‚ without proper knowledge of it‚ can be taken out of context such as witchcraft is. People in society are not only going on an outsider’s perspective on the religion‚ but they are also running on fear. I really can see how witchcraft can inspire deep fear and bewilderment in people‚ because of it’s unrealistic elements and assumed sources of power. Despite that idea‚ I still believe
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people will tell you that they would pick it up‚ but how many of them would actually do that? Sadly there are not many people in our country who bothers themselves to do so. “Leave it to the cleaners! If Singapore so clean right‚ then the cleaners no need work ready!” Most Singaporeans will reply when they are asked to pick up rubbish that they see on the floor. Cleaners are of course here to help keep our country clean‚ but that doesn’t mean that we can be irresponsible for our country’s cleanliness
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The relationship between a banker and a customer is as follows: 1. Contractual Relationship: The contract takes place the moment an account is opened by a customer with a bank and this contract remains valid till the customer operates his account as per the terms and conditions agreed between them. 2. Debtor and Creditor Relationship: When a customer opens an account with a bank and maintains a credit balance‚ the banker assumes the position of a debtor and the customers assumes the role of a
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Question: Can Organisational Culture be changed? Management within an organisation has the ability to re-shape‚ re-engineer‚ re-organise and change their organisation and organisational culture‚ the majority of organisation’s today‚ have the ability to change their culture‚ however‚ at the same time‚ it is a very difficult and demanding task. This is where the four main functions of managing come into play; planning‚ controlling‚ leading and organising. Robbins at al (2009‚ p.94) defines organisational
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How can leaders motivate staff in order to improve productivity and job satisfaction? The purpose of this essay is to highlight the use of management theories in relation to productivity and job satisfaction. This essay shall discuss how leaders can motivate employees in order to improve the overall productivity and job satisfaction. I will be looking at theories in relation to how they are categorised‚ also how different management theories can be implemented by a leader. The essay will analyse
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Ingram Micro and H and R block both experienced difficulties in managing customers. Both companies had to change there business process and there internal cultures to cope with the changing customer environment. I think the web has changed the expectations of customers because they want everything to be shorter and quicker. Customers want to order what they want faster they also want it shipped and delivered faster because they know that with today’s technology it can be done. When working online
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Turkish people and their government‚ shows sincere efforts to help the truth and disenfranchised Palestinians‚ unlike Iran‚ whose leadership of the Palestine certainly is seen as a subject of bargaining with the West and America. However‚ it is possible that ordinary Iranian people‚ or at least part of it‚ cultivate sincere feelings towards Palestine. Turkey has successfully continued to provide support‚ we know that the supply of Iranian Revolutionary Guards to monitor the Turkish ship for their
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