ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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LIST OF TABLES |Serial No. |Name of the Table |Page No. | |1 |Classification Of Respondents On The Basis Of Age |29 | |2 |Classification Of Respondents On The Basis Of Sex |30 | |3 |Classification
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1: Why do you think many people are in jobs that are not satisfying? Do organizations help people craft satisfying and motivating jobs‚ and if not‚ why not? In times of economic recession‚ one of the main reasons people stay in jobs that are not satisfying can be due to the fear of not being able to pay their bills‚ provide for their families‚ and the fear of not being able to quickly find replaceable jobs that will provide equal or higher pay and benefits. This fear can lead many people to face
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Customer Satisfaction and Quality Care In this competitive health care environment‚ consumers want and expect better health care services and hospital systems are concerned about maintaining their overall image. There is also attention to ways in which patient satisfaction measurement can be integrated into an overall measure of clinical quality. To begin‚ review the Hospital Consumer Assessment of Health Plans Survey (H.C.A.H.P.S.) available at (http://tinyurl.com/4272s7l). Next‚ visit
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Leah Warren P. 3 Mission Statement GOALS I plan to graduate high school with an accumulative GPA of 3.7 or higher. My goal is to achieve this by the time l graduate in May of 2015. I am determined to do this because I am a hard worker and have dedication and drive. After I graduate‚ I would like to study abroad. My goal is to take my first year out of high school and go somewhere in Europe. After that‚ I would like to attend college at Indiana University. I would like to be enrolled in fall
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THE IMPORTANCE OF GOAL SETTING IN SMALL AND MEDIUM SIZED BUSINESSES INTRODUCTION What is the difference between a small business that struggles and a small business that thrives? Perhaps it is because one business has more educational backing or initial monetary investments. Or could it be location of the business? Although all these points are factors in whether or not a business will succeed or fail the real answer to these questions are goal setting. Goal setting can either make or break
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Emotional Intelligence and Job Satisfaction September 20 2010 - Research from the University of Haifa found that employees with high levels of emotional intelligence are more dedicated and satisfied at work. The study surveyed 809 employees and managers in two public sector organizations and two private companies‚ examining the influence of emotional intelligence on factors such as organizational politics‚ work attitudes‚ formal and informal behavior‚ feelings of justice‚ and burnout. The study
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9001:2008 Clause 8.2.1 P017 Customer Satisfaction Procedure Company Name/Logo Document No Uncontrolled Copy COMPANY PROPRIETARY INFORMATION Controlled Copy Rev Date Prior to use‚ ensure this document is the most recent revision by checking the Master Document List. To request a change‚ submit a Document Change Request to the Document Control Representative. Company Name/Logo P017 Customer Satisfaction Procedure Contents P017 Customer Satisfaction Procedure .................
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variables that consist of the product quality‚ service quality‚ price‚ and customer satisfaction and purchase intention. Beside that‚ the report will discuss sampling target and size‚ population range and the methodology that will be used and discuss in the research project. Not only that‚ at the end of the project we will provide a recommendation for business and academic purpose for further research on the motor vehicle business. Not to mention also the limitation of the research process. Brief
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Today’s workforce works much differently and also thinks much differently than they did a while back. Years ago people looked to get a job as soon as they graduated high school or college and hoped to stay there for the rest of their life. All they wanted was a stable job that could provide for them and their family. They didn’t care so much about benefits or huge pay raises. They were satisfied with a small annual raise or just a pat on the back ensuring them of their job security. They were
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