FINDINGS CONCLUSION TITLE: Stress Management Analysis of Some Aspects Related with Women Position in BPO Abstract In this paper‚ it is attempted to analyze the effect of stress in women working at call centres at Indore and problems faced by them. The attempts are also made to understand the various ways in which they try to eliminate stress from their life. The study is mainly at exploratory level and it throws light on
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Describe how the body responds to stress (6 marks) Acute stress causes the arousal of the autonomic nervous system (ANS). The ANS comprises of the sympathetic nervous system (SNS) which prepares the individual for ‘fight or flight’ and the parasympathetic branch‚ which returns the individual to their original state of relaxation. Part of the SNS response is the sympathetic adrenal system (SAM)‚ this system along with the SNS is collectively called the sympathomedullary pathway. The SNS is activated
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Satisfaction can lead to Customer Satisfaction and Improved Financial Performance There is a direct link between employee satisfaction and both Customer Satisfaction and Improved Financial Performance. As report by Leader Values‚ illustrates this relationship. (Written by Josh Greenberg‚ President of AlphaMeasure‚ Inc. 2004. Link: http://www.leader-values.com/Content/detail.asp?ContentDetailID=950) Researchers have undertaken numerous studies to look at the connection between customer and employee
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Wynne Work Research Centre Dublin‚ Ireland 1 Stress Impact Project - Chapter 4 Vocational rehabilitation and work resumption 1. Background The aim of this chapter is to review the literature on vocational rehabilitation and work resumption as it applies to workers who experience stress related illnesses in the workplace. The main focus was on identifying literature which related to workplace responses to absenteeism due to stress related disorders. There is increasing evidence which
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HOW TO TALK TO THE CUSTOMER OVER THE PHONE Customer service in the telemarketing industry is primarily imparted through the phone. Hence‚ customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agents phone skills. Greet. A call starts and ends with a greeting. Unlike in ordinary phone calls when a "hello" is traditionally used to start the call at the receiving end‚ customer phone calls should be given
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Locus of control has to do with the degree of control a person perceives he or she has over his or her own life. It develops as he learns cause and effect. The older we become‚ the more we realize that our actions have consequences which can either be good or bad‚ consequences which can either result in failure or success. Some people feel they are in charge of their lives and can make choices that will bring about desired outcomes. Such people have internal locus of control. Other people think their
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Causes and Effects of Job Stress among Zimbabwe National Water Authority (ZINWA) Employees in Runde Catchment WRITTEN BY LESLEY BOBO 1 ABSTRACT The study sought to investigate the causes and effects of stress among ZINWA employees in Runde Catchment.The purpose of the study was to find out whether poor working conditions‚ leadership styles‚ or the issues of occupational health and safety were causing stress among the employees. A sample of 83 employees comprising of people from all sections
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Related Literature Stress and Your Performance So far‚ we have seen that stress is a negative experience. We have seen the short-term negative effects that stress hormones can have on your performance‚ and have seen how stress can contribute to burnout. The Positive Effects of Pressure Sometimes‚ however‚ the pressures and demands that may cause stress can be positive in their effect. One example of this is where sportsmen and women flood their bodies with fight-or-flight adrenaline to power
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Jones Final Paper: Stress in the workplace June 18‚ 2012 BUS 318: Organizational Business Instructor: Gary Priest Final Paper: Stress in the workplace Organizational behavior is the study of individuals and their behavior within an organized work environment. Many different facets of the business world make up organizational behavior including: motivation‚ personality‚ leadership‚ communication‚ and so much more. However‚ I plan to focus on the topic of stress within organizational
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Nationalism is often the shadow of patriotism and patriotism acts as a veil which conceals and justifies acts of nationalism‚ as well as‚ ultranationalism. For example‚ World War II is a case study which supports this source. World War II created a severe environment of “us vs. mankind”; nation against nation. These circumstances led to events such as the Holocaust‚ the formation of concentration camps and fanatical propaganda. When Hitler came in power during the mid 1900s‚ he had a very powerful
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