Pichay Submitted by: Leader: Marino‚ Lizaso Member: Lindero‚ Maricar Lustina‚ Irene Macaraeg‚ Maan Macarambon‚ Putri Johanna HBO101-1T ACKNOWLEDGEMENTS We are heartily thankful to our dearest professor‚ Mrs. Pichay whose encouragement‚ support and guidance until the wavering moments of the semester helped us to see this term paper into completion. We are also particularly grateful for the assistance given by the staff of UE Library specifically the Circulation Library and Graduate
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Abstract: The service quality means to customer’s satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider
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dated 16th March‚ 2012. Dear Sir/Madam‚ Subject: Union Budget 2012: Changes in Service Tax-reg. It is said that in matters relating to taxes‚ questions rarely change‚ but the answers do. Budget 2012 has‚ however‚ changed a number of questions relating to service tax. 2. No more will the most often-asked question “which taxable service is being provided?” be relevant; no more will an exporter be asked whether an input service has been used in export to claim a Cenvat refund; and no more will a host of
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AUGUST 2007‚FIRST DRAFT Services provisions in regional trade agreements: stumbling or building blocks for multilateral liberalization? Carsten Fink World Bank Marion Jansen* WTO Paper presented at the Conference on Multilateralising Regionalism Sponsored and organized by WTO - HEI Co-organized by the Centre for Economic Policy Research (CEPR) 10-12 September 2007 Geneva‚ Switzerland The views expressed in this paper are the authors’ own and cannot be attributed to the World Bank‚ the WTO
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The relationship between frontline service employees and customers has always been interesting research topic for service marketers as the customer-contact service employee is the service and organization in the customers’ eyes and consumer interpretations of employee performance will create their impression of the service brand (Zeithaml and Bitner‚ 2009). Most early work on service frontline employees is based on the assumption that interaction between service encounters and customers is harmonious
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CHALLENGE ON KBANK’S SERVICE EXCELLENCE By Natnicha PRACHAKITTIKUL (ETU20150043) MSc in International Luxury and Brand Management ESC Rennes School of Business Abstract Many people have doubt about KASIKORNBANK (KBank) service. As double standard still remains in KBank branch services‚ it is urgent need for KBank to improve its services in order to meet its commitment “Towards Service Excellence (at every level)”. In this essay‚ five features of service‚ 7Ps service marketing mix‚ and SERVQUAL
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concept of Customer Service Management based on customer involvement with Hotel-81. Researches in this report include academic journal articles‚ press release‚ newspaper report and textbook references dated no later than year 2008. In order to attain value co-creation‚ examinations of Critical Incidents and Zone of Tolerance behaviour in service encounter were used to study the target audience of Hotel-81. Models such as the SERVQUAL‚ Servicescape‚ Service Blueprint and Service Encounter traits were
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Multicultural Competence: Frontline Human Service Providers’ Perspective (2008). This article is a qualitative study where the authors explored definitions of multicultural competence given by frontline human service providers. While analyzing the different topics that were discussed in this article‚ information will be provided on the various aspects: assessing multicultural competence‚ limitations‚ research method‚ results‚ and summary. Additionally‚ this article review will provide an in depth summary and
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Kelly Matthews Discovery Canyon Elementary Title of Digital Story: Does Technology Emancipate? How does one measure progress? When looking at how technology has changed society it’s always been for the better… right? The industrial revolution was a major turning point in history. Social‚ economic and cultural conditions were profoundly impacted by changes in many industries. One invention‚ the cotton gin‚ played a major role in these changes‚ but it also came with a number of unintended
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Technology like culture‚ varies significantly across counties. Technology means we can adapt to our environment‚ control it and even change it. A chair‚ computer‚ fork‚ iPod‚ couch‚ and phones are all products of technology. The variation and availability of technology are often surprising‚ particularly to an entrepreneur from a developed country. Technology has come a long way over the last 20 years. It has seen the gain of the internet as well as the rise of smartphones and many other types of
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