test1. The four decision areas in operations management are: A) Planning‚ technology‚ inventory‚ control B) Process‚ quality‚ capacity‚ inventory C) Process‚ quality‚ technology‚ capacity D) None of these 2. Capacity decisions: A) Include forecasting and scheduling B) Include inventory control C) Require management of personnel D) None of these 3. Inventory decisions and control systems involve: A) Determining what to order‚ how much to order and when to order B) Tracking the flow of
Premium Management W. Edwards Deming
Level: M Module: Operations Management Module Code: PGBM03 Module Leader: Tom Cuthbertson Issue Date: 26th July 2011 Return Date: 16th August 2011 Contribution to Module Assessment 100% This is an individual assignment. Work submitted must adhere to the University policy on Cheating‚ Collusion and Plagiarism. Introduction If Marketing’s function is to identify the needs of customers‚ then it is Operations Management which has the role of providing the required products or services in
Premium Management Strategic management Marketing
Define the term customer relationship management. What has caused this definition to change over the past twenty years? Customer relationship management is also known as CRM which is widely used in companies to reduce costs and increase profitability by increasing customer satisfaction. The overall goals are to find‚ attract‚ and win new clients‚ retain those the company already has and reduce the costs of marketing and client service. I came across an article and found that CRM became more popular
Premium Customer relationship management Management Customer service
Operations management focuses on managing the processes of producing and distributing products and services. Operations activities often include product creation‚ development‚ production and distribution. It deals with all operations within the organization. Related activities include managing purchases‚ inventory control‚ quality control‚ storage‚ logistics and evaluations. The nature of how operations management is carried out in an organization depends very much on the nature of products or services
Premium Management Bank of America Operations management
Industrial revolution to internet revolution Operations Management involves the design and management of an organization’s systems and processes. Here‚ organizations will be focusing on the creation and delivery of products and services. This includes such functions as capacity planning‚ inventory management‚ logistics management‚ production planning and control‚ resource allocation and total quality. Career opportunities exist in consulting‚ manufacturing‚ retailing‚ service organizations and government
Premium Bank Industrial Revolution Online banking
CHAPTER 1 Operations management Short case: Dealing with variety – two examples The Bombay Tiffin Box Suppliers Association (TBSA) operates a service to transport home-cooked food from workers’ homes to office locations in downtown Bombay. Workers from residential districts must ride commuter trains some 30–40 km to work. Typically‚ they are conservative diners‚ and are also constrained by strong cultural taboos on food handling by caste‚ which discourage eating out. TBSA arranges for food
Premium Surgery Ophthalmology
Operation management Product design Concept of Product design A creative integrated information processing‚ through the lines‚ symbols‚ Numbers‚ color and so on the product show in front of people. It will be a person of a particular purpose or need into a specific physical or tools‚ the process of planning‚ planning ideas‚ problem solving‚ to introduce a method‚ through specific carrier‚ expressed in the form of good. The importance of Product design A successful design
Premium Design Idea Management
EFFECTIVE SUPPLY CHAIN MANAGEMENT 1.0 Introduction Christopher (2005‚ p.5) describes supply chain management as follows: “The management of upstream and downstream relationships with suppliers and customers to deliver superior customer value at less cost to the supply chain as a whole” Until recently‚ supply chain management has been largely viewed as a necessary evil and the focus has been strictly on cost reductions. Today however‚ many are coming to the realization that supply chain management can
Premium Supply chain management Supply chain Inventory
CHALLENGES FOR LOGISTIC & SUPPLY CHAIN MANAGEMENT IN SLOWDOWN A distinct feature of this economic slowdown is the direct degradation of consumer’s assets which has wiped out hundreds of billions of dollars in wealth. And consumers have responded by spending conservatively and concentrating on improving their savings. This new era of low spending and unpredictable consumer behaviour has rendered many demand-forecasting models inaccurate or even obsolete. Therefore‚ companies across the world are
Premium Supply chain management Inventory Logistics
Sustainable Supply Chain Management: State of the Art Sarker Rafij Ahmed Ratan PhD student (1st level) University of Dhaka‚ Bangladesh. Visiting research fellow ‚ CERRAL‚ IUT Lumiere Lyon 2‚ France. Email: getrafij@yahoo.com Supervisor : Dr. Mijanur Rahman Treasurer ‚ University of Dhaka Professor‚ Department of Marketing‚ University of Dhaka‚ Bangladesh. Acknowledgement Dr. Aicha Sekhari ‚ Associate Professor IUT‚ University Lumiere Lyon 2‚ France. Dr. Syed Akter Hossain‚ Professor Post
Premium Management Supply chain management Supply chain