PROGRAMME Edexcel BTEC level 4 and 5 Higher National in Hospitality Management CODE QCF Level 4 (J/601/1790) MODULE/ UNIT Customer service (Unit 4) MODULE LEADER/ LECTURER CHIKA UGOJI Submitted by: LUQMON ROTIMI JINADU ID Number: 20894 Submitted date: 05/03/2013 Table of Contents: Introduction--------------------------------------------------------------------------pg.3 Task 1---------------------------------------------------------------------------------Pg.3 1.2------------------
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Chapter 1 Review Questions. 1. Service is the manner in which you and other employees treat your customers and each other as you deliver your company’s deliverables. 2. In the past when many people worked on the farms‚ small artisan and business owner provide customer service to their neighbors. Many small towns and villages had their own blacksmith‚ general stores‚ barbershop‚ and similar service oriented establishments owned and operated by people living in the town. For people living in more
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Assisting the Customer (P1‚ P2‚ M1) Organisation | Size | Type | Main method of customer interface | Virgin Atlantic | Large | Private and integrated | Online and over the phone | Merlin Entertainments | Large | Private | Face to face | Thomas cook | Large | Private and integrated | Face to face and over the phone and online | Marwell Zoo | Medium | Independent | Over the phone | Aspersion Guest House Surrey | Small | Independent | Face to face | Anis Louise Guest
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retailer is Nordstrom? Describe the characteristics it shares with other retailers of this type. * Nordstom is a retail department store that carries a wide variety of shopping and specialty goods‚ including apparel‚ cosmetics‚ housewares‚ electronics‚ and furniture. Purchases are generally made within each department rather than at one central checkout area. Each department is treated as a separate buying center to achieve economies in promotion‚ buying‚ service‚ and control. Nordstrom shares
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Abstract This article is about how language teaching methodology can help when it comes to associating language learning and content. If literature is seen as content‚ it can be dealt with in the same way as any other content‚ such as specialised content in the field of English for Specific Purposes where the specialist for the content works hand in hand with the language teacher. From this perspective we postulate that the most reliable and efficient way to deal with teaching how to teach literature is
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day of April‚ 1946. During the first year‚ they started with 48 students. The classes were conducted in a small rented house along J.P Rizal Avenue. The founders saw the need to put up an institution that would provide the Batangueno an opportunity to pursue a higher education. From 48 students of the former Western Philippine Colleges the enrolment increased to 14‚000 students. The UB students are part of a selected academic community
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2. What are some of the voice qualities that can affect message meaning? Some listed voice qualities are raspy‚ hoarse and harsh-sounding. This can affect the meaning of the message because people are less likely to listen to you when your voice quality is as such. Given a negative voice quality people tend to shy away from interaction. If our voice quality is a pleasant one‚ non-raspy‚ hoarse or harsh-sounding we are likelier to get our message across. 3. What are some examples of inappropriate
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4Ps-Place The 4Ps-Price 4Ps The 4Ps-Promotion Conclusion Company Logo Introduction-Service Product Company’s service products: www.themegallery.com Introduction-Brief history 2006 The 1st Wrap & Roll Restaurant on Hai Ba Trung St established by Nguyen Kim Oanh Oanh 2007 Develop into into Wrap & Roll chain including- 6 Restaurants & Food Court Outlets Outlets 2008 Continue to to expand Wrap & Roll chain of Restaurants to 8 Recognized achievements
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Nordstrom Nordstrom’s employees and management are the company’s most valuable resource. An article written in the Seattle PI describes exactly why this is true. It states that‚ “Nordstrom salespeople make decisions as if managing their own business; they are trusted to do what is right. Everyone else in the company is there to help the sales staff make the sale and please the customer” (Mulady‚ 2009). The way the employees are treated and valued is a perfect portrayal of the company’s mission
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Relationship of Brand Trust and Brand Affect on Brand Performance: An Analysis from Brand Loyalty Perspective (A Case of Coffee Instant Product in Indonesia) Rizal Edy Halim Department of Management Faculty of Economics‚ University of Indonesia Abstract Brand that manages to bring a meaningful impression on consumers are more likely to win a special attention. Value-added brands are also more likely to win a distinctive spot in consumers’ minds. In addition‚ brand could affect consumers’ brand affection
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