The five functions of CRM are sales‚ marketing‚ support‚ finance and executive. Some examples that would fall in the sales category would be lead/prospect generation‚ qualification‚ distribution‚ tracking‚ analysis‚ reporting‚ meeting planning‚ proposal generation and support‚ and competitive analysis. Some examples of marketing would be campaign management‚ literature fulfillment‚ marketing penetration and segmentation‚ event planning‚ analysis & reporting‚ database marketing‚ list management‚
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Title Consultation for the Bank of China bad customer services experience and less professional image in investment image. Project Requirements Bank of China is one of main bankers in banking industry. BOC has around 200 branchs in Hong Kong area. It provided allround banking servics such as account services‚ cash deposite‚ MPF‚ investment services‚ credit card‚ currency exchange and loan services etc...... Due to Bank of China established in Hong Kong 100 years‚ their major customer is in
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Montague‚ and Juliet‚ a Capulet‚ falling in love but ended in one of them dying because they couldn’t have the other. They were influenced by many external forces that caused the tragedy‚ like accidentally falling in love at a ball‚ being forced to marry someone they did not want to marry‚ and because the two families didn’t agree with each other. The first external reference that Shakespeare gives is when Benvolio convinces Romeo to go to the ball to try to get over Rosaline‚ who broke his heart‚ but ended
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What are the primary external organization considerations for the development of a strategic plan? Which consideration is the most important? Why? The primary external organization considerations are Remote environment‚ Industry Environment‚ and Operating Environment. The remote environment consists of economic environment‚ Industry Environment‚ and the Operating environment. The remote environment looks at how the economy is doing and if the economy can support the organizations product and
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Everyday society is faced with the opposing forces and views‚ those facing them handle each problem faced differently. In Macbeth‚ a play written in 1606 by William Shakespeare this same challenge occurs. In the play‚ set in the medieval times‚ the fights between external and internal forces are present. The morals of society and of Macbeth are blurred‚ as Macbeth cannot cope with the conflicts he faces. External and internal forces have an impact on Macbeth’s life when he is manipulated by his
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and acceptance (Spector‚ 2013). Research will show how Duke University Children’s Hospital assessed the internal and external forces that impacted the change and how they assessed if the organization was ready for change. Also‚ research will show what model and strategies were used during the organizational change along with an analysis of whether resistance to the change occurred and if so‚ how it was dealt with. Finally‚ I will strategize how to handle leading group changes within a similar context
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One external factor that could affect a child’s development is poverty and deprivation. This splits into 5 categories; diet‚ housing‚ education‚ play & leisure opportunities and aspirations & expectations. If a child is born into a family of low-income‚ the 5 categories above tend to be negatively affected due to a lack of money and opportunities. A poor diet‚ for example‚ can mean that children are fed an unhealthy diet of processed food‚ meaning they are not as healthy and they are unlikely to
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[pic] Topic Of The Report: The Analysis Of Porter’s Five Forces Model Towards OCBC Banking Industry Table Of Contents Table Of Contents...................................................................2 1. Introduction.........................................................................3 1.1 Introduction of the work......................................................3 1.2 Relative backgrounds of OCBC Bank............................
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External Forces One and Two Weathering- is the process that changes solid rocks into sediments. There are four types of weathering water‚ wind‚ glaciers‚ and gravity Water is responsible for most weathering Wind moves sand-sized particles of rock through the air Glaciers move all sizes of sediment Gravity moves broken pieces of rock downslope Physical Weathering- involves the breaking down of rocks into situ without any change in the composition Freeze Thaw- when water seeps into the cracks and
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information collection‚ storage‚ processing and transmission and distribution technology have influenced all aspects of banking activity. And was regard as the main driving forces for the changes in banking industry. In my opinion‚ the technology influences the banking industry‚ mainly in the following six aspects: 1. Technology is influencing competition and the degree of contestability in banking. Due to the development of technology‚ bank’s superiority in information is deteriorated. Entry barrier have
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