International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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The Constitution is a living‚ breathing document that is actively used by leaders and citizens alike. The reason why it is a living‚ breath document is because there are many parts of the Constitution that are changed every year to adapt to the ever changing United States lifestyle. One part of the Constitution‚ known as the elastic clause‚ changes almost every year. The elastic clause makes it so that Congress is able to add and abolish laws to fit the needs of the people. An example of the
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Ricardo Semler of SEMCO Leadership and Corporate Social Responsibility Ayisat akande Justina Brown - biney Christopher Harpe Introduction From the dawn of time‚ the world has been shaped and changed through the efforts of leaders. Their foresight and vision has lead to some of the most amazing discoveries mankind has seen‚ as well as the darkest moments of humanity. Leaders range from the religious in the likes of Jesus Christ‚ to the political leaders like Winston Church Hill. This also extends
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f s d gs df sdfgwsgsd gfsdfljkljgs sjgfskjflskjgsl sjflskjsjg skgsjjljdf s jskjljlsjlkjs sjfkjsdflgsenters the boiler at a pressure of 18 MPa‚ and saturated vapor enters the turbine. The condenser pressure is 6 kPa. Determine (a) the thermal efficiency. (b) the back work ratio. (c) the net work of the cycle per unit mass of water flowing‚ in kJ/kg. (d) the heat transfer from the working fluid passing through the condenser‚ in kJ per kg of steam flowing. (e) Compare the results of parts (a)–(d)
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NATIONAL UNIVERSITY OF SINGAPORE NUS Business School Department of Management and Organisation MNO3303 Organizational Effectiveness Course Instructor : A/P Chung Chi-Nien Session : Semester 1‚ 2012/2013 Aims and Objectives This course aims to introduce students to the field of organization theory -- which incorporates concepts from various disciplines such as management studies‚ sociology‚ psychology‚ political sciences and economics to study organizations. The course is designed
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Finding the Leader of Tomorrow Jeri L. Daniels BUS 119 Lynne Schumal 11/19/12 Finding the Leader of Tomorrow Corporate America is one of the nation’s predominant technology consumers and producers. Every day over 20 million people gain valuable professional and career enhancement through the use of technology. Corporate technology demands are strenuous as companies scramble to compete in an uncertain and ever evolving market technology leaders are faced with the challenge of providing
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BSBLED502A Manage Programs that Promote Personal Effectiveness Diploma of Business BSB50207 Diploma of Business BSBLED502A Manage programmes that promote personal effectiveness 2013 Semester 1 Summative Assessment 1 The assessment is designed to give you the opportunity to show you have the skills and knowledge required to manage programmes that promote personal effectiveness. To achieve the Performance Criteria‚ you must complete all of the assessment tasks. Assessment announced early in the
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information‚ devise plans‚ coordinate activities‚ increase commitment‚ negotiate‚ resolve conflicts and conduct inquests. Group working allows the pooling of people’s individual skills and knowledge‚ and helps compensate for individual deficiencies. It has been estimated that most managers spend 50 per cent of their working day in one sort of group or another‚ and for top management of large organisations this can raise to 80 per cent. Thus formal groups are clearly an integral part of the functioning
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7.0 Government effectiveness and accountability 7.1 How far is the elected government able to influence or control those matters that are important to the lives of its people‚ and how well is it informed‚ organised and resourced to do so? Rating M The elected government in the Philippines has a long way to go to fully fulfill and succeed in turning the philippines around. Although‚ it does show promises. With organizations like the league of provinces where it aims to “ventilate‚ articulate
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Baytown‚ TX 77520 March‚05‚2013 Goose Creek CISD Education Foundation P.O. Box 8081 Baytown‚ TX 77522 Dear David Frazier: The teacher that impacted my life is known by the name of Mrs.Michion. She taught reading my second grade year at Crockett Elementary back in 2002 through 2003. Mrs.Michion is a very kind hearted woman that took her time to observe how her students were doing with reading‚ writing‚ and spelling. There was never a time you could not ask her for help‚ in a particular task you
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