M3- how sales techniques and good customer service have evolved in the organization Sales techniques and good customer service have changed so much that customers are getting the right support they need with the product. In the last few years‚ Currys did not train its staff to a high level of standard but now it is expected that when a customer directly goes into a store‚ the staff will do their best to deliver good customer service using knowledge of what they already know about the product.
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financial performance of organisation over a three year period. I have chosen to analyse the financial and business position of Tesco Plc. The analysis is carried from an investor’s point of view and will be achieved by evaluating key financial ratios‚ past trends and other key aspect to make investors in making investment decision while also making a comparison with its close rival J.Sainsbury Plc. 1.2INTRODUCTION OF THE COMPANY CHOSEN Tesco plc is a UK based company. It is largest British retailer by
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was the production of the product‚ with no consideration on customers’ wants and needs. Secondly‚ customer’s wants and needs were not really considered as products were pretty much standardized. Lastly‚ products were differentiated and a focus on customer ’s wants and needs came to the forefront of business concern‚ which was the needs and wants of customers. (Kotler‚ P. & Keller‚ K.). Marketing involves the satisfying customer’s needs and wants. An essential factor in the marketing process as well
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Tesco Stores (Malaysia) Sdn. Bhd. was incepted on 29 November 2001‚ as a strategic alliance between Tesco Plc UK and local conglomerate‚ Sime Darby Berhad of which the latter holds 30% of the total shares. Tesco Malaysia commenced operations in February 2002 with the opening of its first hypermarket in Puchong‚ Selangor. Tesco Malaysia employs nearly 15‚000 employees and operates 40 stores and in two formats following the acquisition of the Makro Cash and Carry business in Malaysia in December
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An ending of a novel is influential to the way readers understand the novel. Therefore‚ different endings of a novel direct readers toward different directions to approach the novel. Unlike his novel novels‚ Dickens have multiple versions of endings for Great Expectations. The most two significant endings are the original one in which Pip sees Estella accidentally sees Estella on street in London‚ and the revised one in which Pip reunites with Estella at Satis House: “I took her hand in mine‚ and
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* Constant change in business requires that managers and organizations meet needs for: * Pleasing customers * Improving products and services continuously * Providing leadership * Acting ethically * Valuing diversity in their employees * Learning to cope with global challenges * Quality * The features and characteristics of a product or service that allow it to satisfy requirements of those who use or consume them * Customer * Any
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Tesco Introduction Ladies and gentlemen! Welcome. I would like to thank all of you‚ for attending to this conference. As many of you may know‚ I am Sir Terry Leahy. I am the CEO of Tesco‚ the third largest retail company in the world. We are gathered here today to talk about the future and the increasing growth in retail businesses. Many years of experience and research in Tesco has given us an insight of the retail markets and consumer habits‚ and therefore we would like to share our
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A Study on the Effects of Staff Turnover in Business Organisation 1. Introduction Organizations invested a lot for their staff in terms of induction and training‚ maintain and retain them in their organizations. These employees are very important because of their value is huge to the organization‚ and not easily replicate (Meaghan et al 2002). Every organization wishes have high productivity‚ reduce errors and is successes. However‚ to provide basic necessities of secure environment‚ good pay and
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Stakeholder 1: Owner‚ as they have the biggest say on the company and its decision. They influence the company’s decisions as they are the main say of it. The owner of the business can be role models for the employees. As the employees watch the owner’s behaviour all the time. Designing the workspace to have a nice environment for the employees to work well in this will increase the efficiency of the company. Influences the aims and objectives of Tesco‚ as they have a large say in the company so
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Introduction to Tesco Tesco is the largest British retailer and is also world’s third largest retailer with outlets across Europe‚ USA and Asia. They come with one purpose which is creating value for money to earn customers’ life loyalty. The business began in 1919‚ one man named Jack Cohen selling groceries from a stall in the East end of London. He bought surplus stocks of tea from T.E.Stockwell. This company and Cohen combined their names to brand the tea Cohen originally sold- TESCO tea. In 1929
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