report is to analyse Tesco’s annual report. The reoprt consist of a sypnosis of Tescos‚ describing what it does where it does it‚ how many people it employs and whether it is growing or declining. It also consist of the main accounting policies used by the company; analyses of its financial performance for four years. It also shows the ratios for the performance analyses. Findings 1 Sypnosis of Tesco: Tesco was founded in 1919‚ by Jack Cohen‚ after serving in the Royal Flying Corps during
Premium Financial ratio Tesco Generally Accepted Accounting Principles
HOW TO TALK TO THE CUSTOMER OVER THE PHONE Customer service in the telemarketing industry is primarily imparted through the phone. Hence‚ customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agents phone skills. Greet. A call starts and ends with a greeting. Unlike in ordinary phone calls when a "hello" is traditionally used to start the call at the receiving end‚ customer phone calls should be given
Premium Customer service Customer Sales
business and financial performance of Tesco plc (a supermarket of UK) from year 2009-2011.Through this report and analysis project‚ we will know the detail of how the company is running and how well or badly the company performed in last 3 years. This will also help shareholders to realize whether and how their agents performed in their interests. The following main elements are included in Introduction section: * 1.1 Background and Context -why Tesco: Tesco is the largest food retailer in UK
Premium Tesco Strategic management Supermarket
One of the first tasks that should be accomplished when you get a dog‚ regardless of the age of the dog is to make sure it is housebroken. There are many different ways to potty train your dog. I strongly recommend combining it with crate training as this makes it much faster. Regardless of the weather‚ you should start housebreaking your dog as soon as he arrives. Do not give him time to get the idea that it is okay to potty in the house. That will just delay the training process and make it more
Premium Dog
How reading has impacted my life. My life is kinda crazy. When I was little we moved a lot so in the car during long trips I would read Toad and Frog or Curious George. I never hate long car rides because I always had a book to read. In fourth grade i was put into class that helped me read because when we moved I would keep behind and not understand what the class was learning. I was in that class for maybe two month because I learn very easily well beside spelling. When I was in 8th grade I read
Premium Writing Dyslexia Paper
Promotion is always available for a warehouse operative if tasks are done really well on a consistent basis. Competency assessment forms‚ can prove if an employee is working to a suitable standard and if they are exceeding expectations of the job that is assigned to them. this and other factors can direct a worker to promotion. A personal development plan is also looked at (PDP)‚ and this a meeting with the employees line manager to go through the KPI’s and see what can be done to meet them. If the
Premium Coca-Cola Cola Caffeine
The company has also established a strong customer base by effectively utilizing the information held within their systems by leveraging the concept of Customer Relationship Marketing. Alongside‚ the company has effectively performed the process of data mining through directly analysing the information from the EPOS (Electronic Point of Sale) Systems installed in their shop floors so as to identify the potential customers and enter new target markets and business segments. The implementation of
Premium Retailing Online shopping Electronic commerce
1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
Premium Marketing Loyalty program
Business studies. Activity 3 – TESCO Customers have a range of different expectations when they use Tesco’s. For example * good value products * rapid responses to enquiries * clear honest and detailed information * Information about suitable products * Care and attention both with the customers‚ and the products. * After sales care Good value products Good value products‚ means that the product is worth the money paid. This is the minimum expected from any business
Premium Customer service Employment Recruitment
responsibilities of organisations. I will also talk about the environment in which organisations operate‚ the stakeholders of the organisation‚ their needs and how the organisation deals with their conflicting needs. I will be explaining the importance of corporate strategy‚ strategic planning and strategic and tactical decision making within organisations‚ I will look at how they are made‚ and the purpose behind them. Discussion… Every business has a purpose for which it exists‚ some purposes are common to
Premium Strategic management Strategic planning Stakeholder