[pic] JUNE 2010 THE HUMAN RESOURCE IN HOSPITALITY Instructions to candidates: a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time) b) Answer any FIVE questions c) All questions carry equal marks. Marks for each question are shown in [ ] 1. a) Describe the main points that are covered in the seven point plan during the selection procedure of new staff in the hospitality industry. [10] b) Construct an
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0BProcess Improvement Interview Questions A Business Process: * Has a Goal * Has specific inputs * Has specific outputs * Uses resources * Has a number of activities that are performed in some order * May impact more than one organizational unit * Creates value of some kind for the customer Getting the Right Information People often assume that process discovery means detailed workflow modeling of a process. That is a mistake. The detailed workflow is just one part
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4. How well does Wind River Systems after the merger with ISI facilitate the development of talent and the exchange and sharing of knowledge? ! After the merger between Wind River Systems and Integrated Systems‚ Inc. (ISI)‚ Wind River Systems faced multiple complications need to be taken care of. ISI also sold commercial embedded software just as Wind River Systems‚ and were due to their similar product offering and size Wind River Systems’ main competitor. Thus‚ some products were similar
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RECOMMENDATION It is obviously that human resources are the firm foundation for every enterprise to develop rapidly and in a sustainable manner. Every staff member is seen not only as an asset but also as the most precious source of capital because they are the ones who implement business strategies and maintain the relationship with customers‚ ensuring the Bank’s success. However‚ so as to recruit qualified and talented employees is not an easy task. Not to mention‚ because recruiting and training
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work done at construction place are outdoor under situation not good for safety and health (Misnan and Mohammed‚ 2007). Because of less safety‚ many accidental and death cases were registered (Bakri et al.‚ 2006). This increase in accidental rates can evade reputation of construction companies. Purpose of the Report: The purpose of this study is to illustrate crucial issues that arise in a construction company constraining its proper functioning‚ and to recommend possible measures for improving
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Features of HRM It has the following features: Pervasive force: HRM is pervasive in nature. It is present in all enterprises. It permeates all levels of management in an organization. Action oriented: HRM focuses attention on action‚ rather than on record keeping‚ written procedures or rules. The problems of employees at work are solved through rational policies. Individually oriented: It tries to help employees develop their potential fully. It encourages them to give their best to the organization
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promotions and terminations (Bernardin & Tyler‚ 2001). The recent heavily publicized Title VII cases against CocaCola‚ the Ford Motor Company‚ Boeing‚ Texaco‚ Circuit City‚ Publix Super Markets‚ Motel 6‚ Smith Barney‚ Home Depot‚ and Wendy’s‚ for example‚ all concerned (in part) the presentation of adverse-impact statistics related to promotions and a scrutiny of the manner in which performance appraisal was conducted in the organization as related to those promotions or terminations (Malos‚ 1996; Myerson
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Human resource development 1. Stages of human resource development Need investigation‚ design‚ implement‚ evaluation 2. Types of transformational learning styles Instrumental learning----learning to control and manipulate the environment Communicative learning----understanding each other’s inner world Emancipatory learning----becoming free of hegemonic assumptions 3. Principals of adult learning (Start with the known‚ readiness to learn‚ part learning‚ spaced learning‚ active learning) The
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custody of their funds and absolute convenience in their use in the form of Savings Accounts on the principle of Wadi’ahYadDhamanah b) The bank requests permission from such customers to make use of their funds so long as these funds remain with the bank. c) The customers may withdraw a part or the whole of their balances at any time they do desire‚ the banks guarantees the refund of such balances. d) All profits generated by the bank from the use of such funds belong to the bank. However‚ in contrast
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are analysed as follow. 2.0 RECRUITMENT Types of internal and external job position There are several types of internal job positions in Cathay Pacific Airlines‚ Technical Instructor under the department of Flight Operations‚ Assistant Manager Communication Services / Editor under the department of Corporate Communication and Aircraft Mechanics (Cathay Pacific n.d.c). Besides‚ examples of the external job positions are Flight Crew‚ Flight Attendant and Flight Simulator Instructor. Internal
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