Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. The need to satisfy customer for success in any commercial enterprises
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INCOTERMS- AN INTRODUCTION The trade term is one of the most important terms to be negotiated in an export or import contract. The rules for interpreting trade terms are of primary importance in international sale of goods transactions. Trade terms are used to allocate the costs of freight and insurance‚ along with stating the time that the risk of loss passes to the purchaser. The rules of interpretation of trade terms also determines who is responsible for dealing with custom agents and the
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import LIST of Important DAYS ----------------------- |February 2 World Wetland Day - On this day‚ in 1971‚ the Ramsar Convention on Wetlands of International | |Importance was signed. Wetlands are a very important part of our biodiversity and it is essential to see that| |they are well protected. | |
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that studies personality and individual differences. Its areas of focus include: * Constructing a coherent picture of the individual and his or her major psychological processes * Investigating individual differences—how people are unique * Investigating human nature—how people are alike "Personality" can be defined as a dynamic and organized set of characteristics possessed by a person that uniquely influences his or her cognitions‚ emotions‚ motivations‚ and behaviors in various situations
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Deaf Day… Walking around basically hearing impaired for a day was interesting. I personally loved it a lot! Being a quiet student comes in handy for me with this project. Teachers didn’t call on me or expect me to talk. I had to have a friend of mine talk to the teachers for me if it was important. My friends didn’t like that I wasn’t able to talk and made sure to speak up and enunciate their words when talking to me. Sometimes I wished that I had someone who knew how to sign so I could practice
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Fiat Customer Experience in the United States Introduction Fiat is an Italian car company headquartered in Turin‚ Italy. The parent company‚ Fiat SpA‚ owns many reputable car brands in the world including Alfa Romeo‚ Chrysler‚ Dodge‚ Ferrari‚ Jeep and Maserati (fiatspa.com). The company re-entered the US market in 2011 by purchasing a 20% stake in Chrysler. As of January‚ 2014‚ Fiat owns 100% of Chrysler (Sloan‚ 2014). It sells the Fiat 500 line in the US (fiatusa.com). The purpose of this paper
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Customer Technical Support Experience with InterTech Introduction I am very grateful that I have achieved a portion of my goals before I am too old. It was the year 2001-2004; I was enrolled and studying to be a computer technician at Western Nebraska Community College. I learned how to troubleshoot computers; program websites‚ and work in a database program. As I graduated for the first time at Western Nebraska Community College as a Computer Technician in May 2004‚ I was persuaded to continue
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My First Day at University Every student of college‚ in his life‚ at certain point‚ dreams about his university life. It is the dream of every student to get admission in a university of high esteem. A university with full colors of life makes a bigger share in good memories. I also thought about the same thing. After I had done my Fsc exams‚ I appeared in entrance tests of different universities. I got admission in few of them and my final decision was for Air University for its emerging repute
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to prioritise between employees and customers in the services arena. Both parties prove vitally important in the business operations of a service provider; however this document strives to explore both ends of the debate‚ that is‚ the overarching importance of employees and customers. Significant research has been conducted regarding the nature of the two groups‚ which has aided this critical analysis of the notion that employees are more important than customers as well as the counter-argument that
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significant impact of Gender on Customer Experience Ha1: There is no significant impact of Gender on Customer Experience H02: There is a significant impact of Age on Customer Experience Ha2: There is no significant impact of Age on Customer Experience H03: There is a significant impact of Occupation on Customer Experience Ha3: There is no significant impact of Occupation on Customer Experience H04: There is a significant impact of Annual Income on Customer Experience Ha4: There is no significant impact
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