45-53‚ 2010 ISSN 1818-4952 © IDOSI Publications‚ 2010 Investigating Service Quality Provided by Resort Operators: The Case of Lake Kenyir in Malaysia Faiz Abd Rahman‚ Nor’Aini Yusof‚ Mohd Yahaya Mohd Daud and Zulkifli Osman School of Housing‚ Building and Planning‚ Universiti Sains Malaysia‚ 11800 Penang‚ Malaysia Abstract: The main objective of this article is to determine whether tourists regard the product and services provided in an ecotourism area with a certain level of satisfaction. Specifically
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Service Marketing Lecture 1 Maija Rökman Introduction KATMAA13 is number of Service Marketing (5 ECTS/op) Visiting Lecture Tue 18th September PhD Nina Mesiranta Books: Grönroos Christian Service Management and Marketing‚ 2nd ed. 2002 Service Management and Marketing‚ 3rd ed. 2007 Gummesson Evert Total Relationship Marketing‚ 2nd ed. 2002 History of Service Marketing * 4 P’s of Philip Kotler * Change of paradigm in marketing theory. What is the forthcoming (грядущая) one?
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analysts even predict a further decline. Subsequently record labels begin to redevelop their role as a service provider that sells emotions instead of only planning the logistics behind the delivery of physical discs. The labels now try to move their customers from CD’s to other products. I. CD and Digital Music Sales with forecast (Mulligan‚ 2012) The answer on how to do this seems to be in customer relationships between labels/artists and their customers and selling
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services marketing integrating customer focus across the firmChapter 01 Introduction to Services Multiple Choice Questions 1. (p. 4) In the simplest terms‚ _____ are deeds‚ processes and performances. A. Attributes B. Experiences C. Services D. Goods E. Benefits Difficulty: Easy 2. (p. 4) The maintenance contract offered by Sears on its Kenmore refrigerators‚ dishwashers and microwaves is an example of a(n) _______. A. Service B. Experience C. Attribute D. Good E. Benefit Difficulty:
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International Journal of Applied Services Marketing Perspectives Volume 1‚ Number 1‚ July -September 2012 THE EFFECT OF SEX APPEAL IN ADVERTISEMENTS ON ADOLESCENTS AN ETHICAL QUESTION Dharmesh Motwani1 Khushbu Agarwal2 ABSTRACT “Sex Sells”‚ is a very well known term in the advertising world‚ but now it is a much less powerful technique than before‚ due to the ethical dilemma surrounding it. Sex appeal is one of the most controversial advertising approaches found‚ that is although popular‚ faces
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employees are crucial to the service delivery‚ it is important that the organisation hires‚ trains‚ motivates their employees successfully‚ and retain these employees in order to produce a quality product/service. The Service Marketing Triangle highlights three other elements of the marketing mix. These are the internal marketing‚ the external marketing and the interactive marketing. The aspect that emphasises the employee’s role in the service delivery is the interactive marketing as this is the stage where
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“The importance of an internal marketing orientation in social services” (International Journal of Nonprofit and Voluntary Sector Marketing‚ 14:285-295‚ 2009)‚ it’s a recent article with only three years‚ and many of the references that are used in this article are researchers well known in their field of work. Both of the two researchers have a PhD in Marketing from the University of South Florida and also both have already published several articles in various Marketing Journals. This article states
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Specific Features of Financial Services Marketing It has been suggested that there are two characteristics‚ which are specific for financial services marketing. The first one would be fiduciary responsibility and the second one is the two-way information flows. 1.1Fiduciary Responsibility Fiduciary responsibility is one of the most important features within the financial sector. It has been described through Arthur Meidan as "the responsibility of any financial services organisation to guard the interests
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Student ID Number: Programme Of Study: Business Management with Industrial Placement Module: Services and Relationship Marketing Assignment Title: Services Marketing Assignment Date and Time of Submission: Please ensure that you complete and attach
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In Service Marketing | | History of the Gaps Model The gaps model of service quality was first developed by a group of authors‚ Parasuraman‚ Zeithaml‚ Berry‚ at Texas A&M and North Carolina Universities‚ in 1985 (Parasuraman‚ Zeithaml & Berry). Based on exploratory studies of service such as executive interviews and focus groups in four different service businesses the authors proposed a conceptual model of service quality indicating that consumers’ perception toward a service quality
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