of an existing customer. Database is formed through the issue of future card and card is of three types silver card‚ gold card and sakthi card. Sakthi card is issued to ladies and this card provides‚ free sugar(1 kg) per month. Customer profitability analysis (CPA) is done on the basis of transactions made through the future cards. o Platinum customers (most profitable). o Gold customers (profitable). o Iron customers (low profitability but desirable). o Lead customers (unprofitable and
Premium Customer service Enterprise resource planning Customer
Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you‚ as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants‚ each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation
Premium Customer service Customer Sales
(Information Technology for Strategic Management) BCG Growth Share Matrix Research Assignment No. 2 The BCG Growth-Share Matrix The BCG Growth-Share Matrix is a portfolio planning model that was developed by Bruce Henderson of the Boston Consulting Group in the early 1970’s. It is based on the observation that organisations business units can be classified into four categories based on combinations of market growth and market share relative to the largest competitor. Market growth serves as
Premium Management Project management Marketing
strategy would have on it’s existing customers. Talbot failed to clearly define their target audience. If they could have just secured their best customers and let go of other customers Talbot could have avoided this incident. By just focusing on its core customers and serving them better Talbot could have made more profits. What Talbot did was they wanted to expand their customer base and target young hipper crowds. By doing so it apparently defected their core customer to other competitors. Because of
Premium Customer Customer service Sales
Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
Premium Customer service Customer Good
The Customer is Always Right There is a popular saying in business‚ “The customer is always right.” Originally coined by Harry Gordon Selfridge‚ the original meaning suggests that “a company’s keenness is to put the customer first.”1 Ultimately this phrase indicates that businesses must be aware that their customers are the essence of their business. Without customers‚ the business would seize to exist. I concur with this philosophy as customers are the fundamentals to any business or organization
Premium Business Customer service Customer
KODAK FUNTIME ANALYSIS 1. Diagnosis of the reasons for Kodak’s market share loss and assessment of likely development of the market if Kodak maintained the status quo. Answer: Kodak had been experiencing a loss on market share from 76% to 70% over the past five years‚ which was caused by the action of its competitors like Fuji Photo Film Co. and Konica Corp.‚ wooing consumers with low-priced versions. If Kodak did nothing to deal with the situation‚ either in pricing or creating something
Premium Brand Marketing Photographic film
4 | Videocon | 9.7 | 9.1 | 9.0 | 8.9 | Fig: Godrej gradually losing its market-share Company | 2009 | 2010 | 2011 | 2012 | | | | | | LG | 24.9 | 24.6 | 24.3 | 24.4 | Samsung | 19.3 | 20.2 | 20.7 | 20.8 | Whirlpool | 11.0 | 11.4 | 11.7 | 11.5 | Godrej | 11.6 | 11.2 | 10.8 | 10.4 | Videocon | 9.7 | 9.1 | 9.0 | 8.9 | Fig: Godrej gradually losing its market-share Godrej Appliances which started in 1958 has been a dominant
Premium Marketing Microwave oven
states that the measurement shows the dispersion of income across varying income levels within a country. While the process of globalization has mainly contributed to negative effects in developing countries‚ the gap of wealth inequality has been growing in the developed world as well. In addition to the numerous policies that are affecting these countries negatively‚ transnational companies are capitalizing off the impoverishment of farmers. In fact‚ certain companies are now earning higher profits
Free Economic inequality Poverty United States
managing a portfolio of different strategic business units (SBUs) or major product lines. The BCG Growth-Share Matrix is a four-cell (2 by 2) matrix used to perform business portfolio analysis as a step in the strategic planning process. . www.business-tools-templates.com 11/1/2009 © Copyright Business Tools & Templates 2005 Page |1 11/1/2009 BOSTON CONSULTING GROUP (BCG) GROWTH-SHARE MATRIX MS-Excel & MS-Word Templates User Guide 1 INTRODUCTION In the early 1970’s the Boston Consulting
Premium Strategic management