3181 Website: www.spring.gov.sg CONTENTS 1 Foreword 2 The Business Excellence Journey in Singapore 7 Management of the Business Excellence Awards 9 About the Business Excellence Framework 21 Criteria for Business Excellence 39 Scoring System 43 Criteria Response Guidelines 45 Glossary of Key Terms 49 Business Excellence Milestones 51 SQA Governing Council 52 SQA Management Committee FOREWORD THE BUSINESS EXCELLENCE JOURNEY IN SINGAPORE Whether an organisation is from the public or private
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Continuous Improvement + Continuous Improvement Process (CIP) n It is an ongoing effort to improve products‚ services‚ or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. n W. Edward Deming‚ a pioneer of the field‚ saw it as part of the ’system’ whereby feedback from the process and customer were evaluated against organizational goals. + How to develop a culture of Continuous Improvement: n A
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Transportation: Is it all it is made out to be? Imagine being in a place where your immediate surroundings were all you knew. Before transportation‚ something taken so easily for granted in today’s society‚ all activities took much longer than necessary. Henry Ford‚ the creator of the very first car‚ was truly the man who sparked the idea of transportation. Without him transportation would be a distant dream at best. It was established so common like sneezing‚ coming simply to Earth. Transportation
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MAN 4584 – Process Improvement Methodologies Assignment Series Project Week 2 - Assignment 1 This week students need to select a process improvement project to work on during this course. There are four parts to this mini-project that you will do throughout this course (read all four parts due Week 2‚ 4‚ 6‚ and 8 before continuing with this assignment to understand how this breaks down in the coming weeks - link). Students may select something at work (i.e. a process or quality issue
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Bottling Process Improvement Analyzing Failures with Simulation Alvaro A. González Reinaldo J. Moraga Francisco J. Ramis Department of Industrial Engineering Universidad del Bío-Bío Concepción‚ Chile ABSTRACT In this paper the impact of the idle times is analyzed due to failures in a bottling process line by using simulation techniques. In the case study of this paper‚ all the failures are produced by fallen bottle in several points throughout the conveyor line. One way to overcome
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Process Design Improvement Riordan Manufacturing OPS 571 Professor Riordan Mission Focus: exceeding ISO 9000 standards ISO 9000’s 8 quality management principles Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement • Factual approach to decision making • Mutually beneficial supplier relationships ISO 14000 – Not certified? Potential barrier to international trades/exports Six Sigma DMAIC for process design improvement Define -
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Ben Cesar Chef Alan Bergman CUL1315 May 7‚ 2014 Lessons in Excellence The chapter started with a short story from Charlie’s life. It started by talking about a hard night that he has with his staff where he had to keep cheering them up to keep the energy going and to keep the morals up. After this short introduction‚ he goes on and gives us ways to cheer for our own employees; how to encourage them. But during all those praises‚ he warns not to congratulate the employees too often so
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effectiveness of the criminal trial process as a means of achieving justice The criminal trial process aims to provide justice for all those involved‚ while it succeeds in the majority of cases‚ it effectiveness is influenced and reduced by certain factors. These include the legal representation involved in a case and the availability of legal aid‚ the capacity of the jury assessing the trial‚ the credibility of scientific evidence and the impact of social media on the trial process. Due to such flaws the criminal
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Business Essay How important is a thorough process of recruitment & selection for a hotel? A thorough process means a complete and comprehensive process. Recruitment refers to the process of identifying the need for a job‚ defining the requirements of the position and the jobholder and advertising the position. Selection is choosing the most appropriate person for the job. In the stance of a hotel‚ it serves thousands of millions of customer on a daily basis‚ coming from various countries
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MAINTENANCE EXCELLENCE COURSE A New Paradigm of Maintenance Management Attuned to the Requirements of the Present Marketplace and Environment. COURSE DESCRIPTION: This 3-day Maintenance Management course is about MAINTENANCE EXCELLENCE‚ which is now the Best Way that the Maintenance Function should be managed; in accordance with the requirements of the marketplace and the environment. This means managing Maintenance with a Zero Downtime and High-Efficiency mentality‚ and it must be carried
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