1 1. Describe Village Volvo’s service package. Supporting facility: The first aspect of Village Volvo’s service package is their supporting facility. They are based in a new Butler building‚ which has four work bays‚ an office‚ a waiting area‚ and a storage room. Facilitating goods: The facilitating goods in the service package are the cars brought in by customers for work to be done on. Information: The information they have set is up called the custom care vehicle dossier (CCVD)
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Introduction and Overview Village Volvo was recently opened by two former experienced Volvo dealer mechanics. The owners of Village Volvo focus on provided their customers with custom care service at an affordable price. By providing their customers with a custom care service that is unavailable at other local dealers‚ they differentiate themselves from the competition. Village Volvo has four work bays‚ an office‚ a waiting room‚ and a storage room. In order to provide individual attention
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Village Volvo Village Volvo’s service package is described as including supporting facility‚ facilitating goods‚ providing information‚ providing explicit and implicit services. First‚ they support facilities by occupying a new Butler building with four work bays‚ an office‚ waiting area and storage room. The shop was originally built in suburban area. Second they facilitate goods by building is not conveniently located in an area for most of their customers. So Village Volvo provides a daily shuttle
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Case study Village Volvo 1. Describe Village Volvo’s Service Package • Supporting Facility 1. Location Suburban location –problem: when customer bring and leave their car for reparation‚ they might have problems to get back to town. 2. Interior decoration Waiting room is equipped with a TV‚ comfortable chairs 3. Supporting equipment? Not specified 4. Architectural appropriateness? New butler building (prefabricated metal structure) four work bays‚ an office‚ waiting area and
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The Village Volvo service package is a quality repair service for out-of-warranty Volvos at a reasonable price and its operation is designed to be of a custom car care service. Specific times weekly are specifically set for drivers to who wants to have routine quick check-up services such as tune-ups and oil changes while clients are encouraged to have scheduled appointments for diagnosis and repair of specific problems. Mechanic will discuss problems that they have noticed in the clients’ car and
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1- Village Volvo’s service package. The supporting facility is the new butler building plus the office‚ the waiting area and the storage room. Facilitating goods are the auto parts. The Custom Care Vehicle Dossier is used as a source of information for the mechanic on each vehicle it services. The explicit services are cars that are free of damage and running smoothly after tune-ups and repairs‚ implicit services could be the comfortable chairs‚ the television‚ the coffee and magazines that customers
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1. Describe Village Volvo’s service package. The service package consists of five points: supporting facility‚ facilitating goods‚ information‚ explicit services and implicit services. • Supporting facility: The car repair is based in a new Butler building in a suburban location with four work bays‚ an office‚ a waiting area and a storage room. Because of the location Village Volvo considers a shuttle service two or three times a day. The waiting room is equipped with a television se‚ comfortable
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CASE: VILLAGE VOLVO Operations in Service Industry Akanksha Gupta PRN: 40 Presented By: y QUESTION 1 Q ) Q.1) Describe Village Volvo’s service package. g p g Service package: Bundle of goods and services that is provided in some environment. E.g. atmosphere along with meal in any restaurant. restaurant SOLUTION Service facility: New butler building- 4 work bays‚ an office‚ waiting area‚ storage room‚ mechanics Facilitating goods: replacement auto parts Information: schedule appointments
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Chapter 2 The Nature of Services Distinctive Characteristics of Service Operations In services‚ a distinction must be made between inputs and resources. For services‚ inputs Are the customers themselves‚ and resources are the facilitating goods‚ employee labor‚ and capital at the command of the service manager. Thus‚ to function‚ the service system must interact with the customers as participants in the service process. Because customers typically arrive at their own discretion and with
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| Case Study #2.1 | MGT 3121 CTRA Group #13 | 1. Describe Village Volvo’s Service Package. Supporting Facility: Village Volvo occupies a new Butler building that has four work bays in addition to an office‚ waiting‚ area‚ and storage room. Facilitating good: A television set‚ comfortable chairs‚ coffee‚ a soft-drink vending machine‚ magazines‚ and the local newspaper Information: The mechanic who will be working on the vehicle and the client discuss the problems the client has
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