REVIEW SERVICE QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of “service quality” and “customer satisfaction” and the Customer satisfaction survey in website: talktokfc.com. We do the literature reviewson some important concepts to make clearer about the service quality and the level of customer satisfaction in KFC chain stores in order
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KFC (Kentucky Fried Chicken) is founded in 1995 and has grown to one of the world’s largest chain of fried chicken fast food restaurants‚ headquartered in Louisville‚ Kentucky in the United States. KFC is the second largest restaurant chain after McDonalds‚ with over 17‚000 outlets in 105 countries and territories. Colonel Harland Sanders‚ who began selling fried chicken from his roadside restaurant in Corbin‚ Kentucky during the Great Depression‚ founded it. Quality‚ service and cleanliness represent
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THE EXTERNAL ENVIRONMENT AFFECTING KFC 1.0 External Analysis For success within the airline industry‚ an awareness of the external environment is essential. This section aims to highlight the position of the industry‚ in particular looking at competitors and assessing KFC’s capability to meet current and future challenges. 1.1 PESTEL Analysis An analysis of the macro-environment has been carried out using PESTEL POLITICAL: The operations of KFC are affected by the government policies
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situation based on the remote and industry environment. This is because it enables a firm to sustain competitive advantages and gain market share even thought the industry is unattractive. This report is regarding the internal and external analysis of KFC (Malaysia) Holding Bhd which includes their unique resources‚ core competencies‚ strategic issues and etc. This report will show us an in-depth view on current situation and issue of the fast food industry. 2.0 REMOTE
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organisations‚ KFC is also one of the best organisation which gained their title and power for more than 80 years. KFC is a chain of fast food restaurants and first established known as Yum! Brands. However‚ the organisation name has been change since 1952. Until now‚ KFC – Kentucky Fried Chicken is the third largest fast-food organisation in the world. KFC has more than 14‚000 outlets and in more than 80 countries around the world‚ serving about 12 million customers each day. (KFC Franchise Opportunity
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KFC Holdings (Malaysia) Bhd.‚ (KFC Holdings) is a branded chicken retail chain operator. The company is a part of QSR Brands Bhd (QSR Brands) and is engaged in the business of poultry processing‚ restaurants and property holding. KFC Holdings is also engaged in operating hatchery‚ breeder farms‚ poultry retail and convenience food store chains. Products offered by the company include chicken‚ fresh buns‚ cakes‚ snacks‚ sauces‚ chicken rice meals and Freezer to Fryer products. The company‚ in addition
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KFC- Finger-lickin ’ good Kentucky Fried Chicken Kentucky Fried Chicken is one of the well-known fast food restaurants in the world. The industry was founded by Colonel Sanders. The corporation is based in Louisville‚ Kentucky and now regarded as the most famous chicken restaurant chain. It can be noted that each day‚ nearly eight million customers avails the products and foods offered by this fast food chain. KFC has more than 11‚ 000 branches in more than 80 nations and territories all over
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OBJECTIVE OF THE REPORT To observe the nature and setup of the organization so as to determine the performance level of the sales managers and how they carry out their marketing functions by laying emphasis on communications. HYPOTHESIS How does communication help the sales managers to plan and implement the sales strategies? METHODOLOGY The method applied for this research based on Causal-Comparison as it investigates a cause and effect relationship between two or more variables‚
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Target Market The outlets of KFC are in luxury district and the prices are too expensive such as overhead expenses rent‚ air conditioning‚ employees. So‚ KFC target supper and middle classes. Target market is depending on size and growth rate of population‚ company resources and structural attraction of market segment. Location Hectic lifestyle of personal that let them more time at work and less pressure about waiting for food. The commercialization of urban and suburban markets resulting in
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SECTION 2. OPERATION 2.1 INTRODUCTION The KFC Programmable Controller has two fundamental modes of operation: cook and program. In the cook mode the melt‚ stand-by‚ heat‚ and timer functions are active. In program‚ these modes are set by the operator. Melt Indicator - The display will read “LO” when the control is in the automatic melt mode. If the temperature of the shortening is below 185º the control will enter the melt mode. When the temperature of the shortening reaches 185º hte control will
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