------------------------------------------------- Customer Care ------------------------------------------------- E-2 Guoyu 摘要 The introductory of the Customer care I． Introduction 6 II． Expectation of internal and external customer 6 III． Establishment and maintenance of customer relationship 8 1. Advantages 8 （1）continuous in increase in making profits（2） much lower in the cost of sales（3）increase the stability of staffs (4) generate the effect of sales domino. 8 2. Evaluation 8 As far the situation for Sony is not
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I have to write a paper to see the papers I need so this is what you get...I’m sorry for any inconvenience because of me...I just need one more paper!!!! My essay is too short you say? Well then I guess I’ll have to make it longer...hmmmm what should I write about? I know!! I’ll write about how today’s education system is awful and terrible. Today’s education system is whack. They cause students to want to kill themselves because of stress...today’s average high school students have higher stress
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Many people have their favourite city. I also have my favourite one. It’s called Aberystwyth. It’s on the west coast of Wales. It isn’t big. I was there two years ago. The city is small but very nice. Most part of the town is very old and has got many historical buildings‚ for example the ruins of the castle or the Local Folk Museum. The most interesting and attractive place in the whole town is definitely "The Pier ". It is a massive‚ wooden construction going out towards the sea. That construction
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1-4: Key Question How many electrons does Mg2+ have? (1 mark) Mg2+ has 10 electrons. A magnesium atom has 12 electrons with 2 of the 12 being valence electrons. Therefore the atom will lose the valence electrons which are located on the outermost shell to stabilize itself (outermost shell) as atoms tend to do what it easiest. Since magnesium lost 2 electrons it becomes positive as it is giving away electrons to stabilize other atoms. Hence magnesium then becomes Mg2+ because it lost 2 of the
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How many classification does a gang have? There are several type of typologies in a gang which leads to active/regular gang‚ associate gang members‚ hard core gang member knowns as OG( orginal gang stars) and wannabes. Active gang members and associate gang member use hand signs to communicate each other‚ write gang graffiti‚ wear gang color clothing to represent their gang. But‚ what makes a associate gang separate from regular gang is that after‚ the associate gang memeber get fit to the gang they
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Sony recognizes that global environmental improvement is the most important issue for humanity in the 21st century. Sony aims‚ through continuous technological innovation and new business initiatives‚ to contribute positively to the natural environment and the dreams of future generations. Recognizing the utmost importance of our natural life-support systems‚ sustainable economic development is the top business priority for the Sony Group. Sustainable economic development means utilizing
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Annual Report 2003 Year Ended March 31‚ 2003 Financial Highlights Sony Corporation and Consolidated Subsidiaries Year ended March 31 Yen in millions except per share amounts and number of employees Percent change Dollars in millions* except per share amounts 2002 2003 2003/2002 2003 FOR THE YEAR Sales and operating revenue Operating income Income before income taxes Income before cumulative effect of accounting changes Net income Per share data: Income before cumulative
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believe that it is important for Sony to manufacture more products in the United States‚ Europe and from suppliers in Asia because Sony needs to remain a globally diversified corporation. The Yen stability against the US dollar has had a negative impact on the financial stability of Sony. When Sony translated US dollars and Euro financial statements into Yen‚ the net assets and earnings ended up being worth less in Yen which in turn dropped Sony’s financial results. Sony needs to work on spreading more
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Report on Sony Corporation 15.249: Japan/Korea Trip Berrak Dogruer Mazen Ferzly Hiep Nguyen Douglas C. Roach Rafik Ward Report on Sony Corporation 15.249c Japan/Korea Trip Table of Contents COMPANY HISTORY.................................................................................................... 3 OVERVIEW ....................................................................................................................... 3 NOTE ABOUT SONY’S F OUNDER AND CHAIRMAN‚ AKIO MORITA
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Research Case Study-3 SONY INDIA1 Sony‚ a multinational corporation based in Tokyo‚ Japan‚ stepped into India in early 1995‚ in the post Iiberalisation period. Within a couple of months in the same year‚ it set up its manufacturing unit. The company makes its presence felt in India through Sony Entertain Television‚ Sony Music and Sony India. While the first two are comfortably placed in their niche markets‚ it is the third which is expected to bring in all those exciting Sony digital products. Although
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