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    Brave Incident

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    attended was also the school that many gang members attended. Those gang members always abused other students and took their lunch money as well as many of their valuables such as their wallets‚ cell phone and laptops. Our school principal always tried to inform the police about this behavior‚ but unfortunately that did not help. One day my class mate ran into the class room where I was spending my break‚ since I did not like to hang out in the play ground because of the gang members that were there

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    Incident Response Plan

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    businesses‚ large or small‚ to have an incident response plan (IRP) set in place in the event of a cyber-attack. The idea of an IRP is based on preparing for and responding to unforeseen‚ negative events that may affect a business or organization. Today‚ it is more of a question of when these cyber-attacks will occur rather than if they will occur. The IRP incorporates many fundamentals to help in these instances‚ such as‚ prevention‚ preparation‚ planning‚ incident management‚ recovery‚ mitigation

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    Customer Service

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    Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints

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    Autiographical Incident

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    Earthlings from Your Friend Tudor the Just People of Earth‚ warmest and friendliest greetings! I am Tudor the Just and I come from Neptune‚ as you know if you have been watching the news. By the way‚ I want to congratulate all of your TV networks on their coverage of my landing. They did a galaxy-class job. It made me think about how much your reporters deserve the chance to cover real news—like the explosion in Cluster H356pi or the rebellion on Altair 7. The truth is‚ all Earthlings deserve

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    SONY   PLAYSTATION  TABLE OF CONTENT  SECTION I – INDUSTRY SUMMARY: AN ANALYSIS OF THE INDUSTRY MARKET SITUATION ENVIRONMENTAL SCANNING: PESTEL MICRO-ENVIRONMENT FIVE FORCE MODEL ANALYSIS EFE MATRIX SECTION II – COMPANY PERSPECTIVE: AN ANALYSIS OF COMPANY/BRAND COMPANY BACKGROUND PRODUCT BACKGROUND STRENGTHS AND WEAKNESSES SPACE ANALYSIS 6 FUNCTIONAL ANALYSIS IFE MATRIX SECTION III – COMPETITIVE ANALYSIS 20 21 23 24 25 26 10 11 12 13 15 18 1 3 5 6 8 COMPETITORS IN THE MARKET STRATEGIC GROUP

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    I'M Unique Because...

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    I’m Unique Because... Being that I have many talents and that family is an important factor in my life makes me who I am. We all have things in common but no one is exactly the same. That’s what makes us unique from one another. We stand out‚ and make of ourselves what we want people to portray us as‚ who we want to become in life‚ and who we want to be known as. I’m unique because I am multi talented. I am a songwriter/produce/ musician‚ poet‚ dancer‚ an actress. When I am home I write and

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    Sony Ericsson Background and Situation analysis Ever since the Japanese electronics company Sony and the Swedish telecom giant Ericsson came together to form Sony Ericsson‚ big things were expected in terms of technologically advanced wireless phones as well as improved sales and market shares. However‚ the first year passed with a lot of disappointment. Sony Ericsson’s already low market shares began to drop rapidly and the company was losing money. On the other hand‚ the much anticipated

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    has been changing the way the World works is technology. From the invention of new hybrid vehicles to small things like 3D cell phones and TVs‚ many companies have been competing in a huge market to release the best product with the best features for customer satisfaction. Among these organizations we can find “LG”‚ “General Electric”‚ “Samsung”‚ and “Sony”; the last one is one of the biggest manufacturer of electronic equipment in the world and a good competitor for other firms. It was founded on

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    Service Incident Case

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    Part A: Satisfying Service Incident A1: Service Incident Description Name of Firm/Organization: DiGi Telecommunications Sdn. Bhd. Type of Service or Industry: Telecommunication Service Provider Date and Time of Incident: 11/08/2010‚ 3:28 P.M. Circumstances Leading to Incident This incident happened in Berjaya Times Square‚ Kuala Lumpur. I came across an advertisement on DiGi website regarding “What Berry Are You?” promoting the latest mobile data plan package; DiGi Smart Plan Lite. This

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    organization to make decisions about its future‚ develop the necessary procedures and operations to achieve that future‚ and determine how success will be achieved. Oppenheim (2006) defines Strategic Planning as the methodical process by which an organization anticipates and plans for its future by undertaking an examination of the organization and its environment by those who have a stake in its future success. Strategic Planning is a long term plan of action designed to achieve a particular goal‚ as

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