incorporated in 1994 in the state of Washington‚ USA. It is now one of the world ’s largest online retailers with net sales of 61‚093$ in year end 2012 (Amazon.com‚ 2013). To understand more this business‚ the following will conduct a SWOT analysis of Amazon. 2. SWOT ANALYSIS 2.1. STRENGTHS Huge Global Brand Amazon was a pioneer in the application of information technology in the retail sector. Amazon has developed customer database up to the number of 30 million and become the leading online retailers
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Amazon Amazon is the biggest online retailer in world. This world-class retailer‚ which began doing business as an online bookseller in the mid-90s‚ has changed with the time and currently it offers its customers a wide variety of products such as electronics‚ clothes‚ beauty products‚ and so on. In addition‚ Amazon operates as a service provider allowing other retailers to sell on its site and it also commercializes cloud storage services and its own tablet post-PC device –Kindle-. (Businessweek
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Customer unsafe These customers are unsure of themselves and how to show it is showing you insecure and nervous at the thought of failure or being wrong. They are difficult to manage because you control excessively. They find it difficult to trust strangers and this prevents them from forming relationships with your boss or with other executives of the organization; remain aloof. Unsafe customers can also have difficulty trusting you to addressing new and different tasks‚ and review their work again
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Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points. It is known to us‚ “in each industry‚ the customer is god‚ is operator’s food and clothing parents.” This tells us that customers are important to organizations. With the current intense competition in logistics nowadays‚ most companies can provide high quality goods‚ even are willing to cut down prices if reasonable. However‚ how can suppliers gain a competitive advantage when high quality
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Amazon – 2011 Forest David A. Case Abstract Amazon.com‚ Inc. is a Fortune 500 company based in Seattle‚ Washington. Amazon bursts onto the Internet retailer scene in July 1995 and today offers the biggest selection of products among all companies worldwide. Amazon.com‚ Inc. seeks to be a company where customers can find and discover anything they might want to buy online. The company strives to offer customers the lowest possible prices on millions of unique new‚ refurbished and used items
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Executive Summary Amazon.com is a Fortune 500 company that has revolutionized the retail industry. In recent years‚ Amazon has faced increased competition in the highly competitive online retail space as competitors invested heavily in their online storefronts and infrastructure. Positioned in a highly fragmented industry‚ Amazon must find solutions that can sustain its long term profitability and maintain its market share. To that end‚ Amazon should grow the Amazon Prime membership base and expand on its
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Computing and Pattern Recognition An Application of SMS Technology for Customer Service Centre 1 Ariff Idris‚ 2Abd. Samad Hasan Basari‚ 3Nur Hanisah Zubir‚ 1‚2‚3 Faculty of Information and Communication Technology Universiti Teknikal Malaysia Melaka Locked Bag 1752‚ Pejabat Pos Durian Tunggal‚ 76109 Durian Tunggal Melaka‚ Malaysia 1 miariff@utem.edu.my‚ 2abdsamad@utem.edu.my‚ 3nurhanisah.zubir@gmail.com Abstract - SMS technology is designed originally as a communication tool between
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Jayne Careaga 2700156 Customer Service for Dummies The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service‚ for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic‚ I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone
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Case study : Amazon 1. What is the business model for Amazon.com? How does their business model differ from that of Barnes and Noble or Borders? How would you value Amazon.com? Amazon is a relatively small player in the bookstore industry‚ and its main competitors are Barnes & Noble and Borders. Despite the difference in scale‚ the company shows great promise‚ because its business model overcomes many of the competitors’ drawbacks. Amazon operates using a web-based platform to sell
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Assignment Amazons Marketing Strategy Summary: The marketing strategies of Amazon are divided into six main parts. It starts off with the company freely proffering products and services. Then it uses a customer-friendly interface to achieve a much better look. It also scales easily from very small to large. It exploits its affiliate’s produces and resources. It also uses existing communication systems. Lastly it utilizes behaviors and mentalities. Combined‚ all of these aspects ensure that Amazon can
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