industry known as the “German Big 3”; these 3 companies consist of Audi‚ BMW and Mercedes. Mercedes was always known for its quality and durability in its product. It has done well in keeping its name for over a century. There are many different classes developed to cater for the ever demanding customers. Some of the classes are C‚ D‚ E‚ G‚ K‚ L‚ R‚ S‚ T class. Also‚ Mercedes reputation is also build in the Formula One scene. 1. Customer retention Customer retention is an assessment that an organization
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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Amazon (US) Amazon was founded in 1994 by Jeff Bezos‚ who was still the head of the company at the time this Market Review was published (February 2009). Based in Seattle‚ Amazon started out as an online bookseller and went on to become the world’s largest non-travel e-commerce business. Once the website was established as a bookseller‚ it was a logical step into the sale of other entertainment products‚ such as music and films‚ and also into the hardware used to deliver home entertainment. Amazon
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After the Civil War‚ there was a surge of new technology in the United States. Inventors like Thomas Edison and Alexander Graham Bell made new and exciting things that changed the way life was. Thanks to things like the Bessemer process‚ industry soared and big businesses were formed. Labor unions too were affected by this new technological growth. There was a big impact on all aspects of American lifestyle as a result of the inventions of this time. Thomas Edison was one of the most important inventors
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In recent years‚ technology has become a more advanced tool in the everyday lives of humanity. New and improved technology is being used all across the globe to teach students‚ save lives‚ and to make our lives as humans easier overall. The technology in Ray Bradbury’s short stories could be taken as good or bad‚ depending on which aspects of the stories are taken into focus. Technology in Bradbury’s stories is nearly completely autonomous which makes life a lot easier for the owner‚ however‚ there
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of value chain to a selected organisation in a service industry. This study aims to use Hilton Hotels as the focus of this paper. The main purpose of this study is to examine how Hilton Hotels builds a relationship with its customers‚ how it improves the added value to retain customers and what should be improved under the context of value chain to improve the better services in order to effectively deliver customer satisfaction and exceed their expectation. The paper will start from providing brief
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microseconds. Within most industries‚ technology is a very important factor to succeed. Especially in certain industries‚ like energy‚ transport and financial services‚ technological innovations have been vital to make those industries develop into what they are today. Companies are always struggling to acquire better technology‚ so that they in a more efficient way can produce their products or carry out their services. It is therefore important for companies to keep an eye on new technological innovations
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how radio frequency ID will save company money in future “Radio-frequency identification (RFID) is the wireless non-contact use of radio-frequency electromagnetic fields to transfer data‚ for the purposes of automatically identifying and tracking tags attached to objects.”1 As a result‚ it is an extremely powerful way in examining the situation or the existence of certain objects because the RFID signals emitted by the tags could be caught easily with monitoring or detecting devices. Without doubt
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When Word’s Come Alive “He is a craftsman of unquestionably first rank‚ a man who can bend language to his will.” This is how The New York Times Book Review describes Erich Maria Remarque’s writing in the novel All Quiet on the Western Front. Remarque uses figurative language to enhance his ideas. The most developed device he uses is personification because it grabs the reader’s attention and helps the reader understand the mood of the novel. One example of personification that pulls the reader
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