Ulep Front Office Procedures 1. Search for different PMS software that are used in the hotel and give its functions. a. eZee Front Desk Hotel Software- This Software is designed to accommodate the needs of various types of properties viz the hotels‚ motels‚ resorts‚ clubs‚ B & B’s‚ small hotel franchisees‚ clubs‚ condo’s‚ hostel and apartments. eZee FrontDesk is installed in more than 98 countries round the globe with a support centre in 40 countries. b. OPERA from MICROS Systems
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FRONT OFFICE OPERATION Front office is a business term that refers to a company’s departments that come in contact with clients‚ including the marketing‚ sales‚ and service departments. In the hotel industry‚ the front office welcomes guests to the accommodation section: meeting and greeting them‚ taking and organizing reservations‚ allocating check in and out of rooms‚ organizing porter service‚ issuing keys and other security arrangements‚ passing on messages to customers and settling the
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1.0 Front office department 1.1 Organisational chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk ‚ uniformed service the front desk ‚ uniformed services‚ PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. et.al‚1996).The person who responsible of all the function of the front office. Basically
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Front office and guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself‚ company assets‚ employees’ and customers’ personal belongings and valuables‚ life security‚ personal security etc. In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags‚ items kept in the personal lockers‚ etc.). Yet management must take all possible measures to
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today’s Front Office Managers Author: Rupneet Singh Sekhon Accommodation and Facilities Management Date: 1st April 2011 Contents Executive Summary 3 Aims and Objectives 3 Methodology 3 Introduction 3 The Management of Human Resources 4 Revenue Management 5 Safety and Security Management 5 Conclusion 6 References 8 Executive Summary ‘‘Today’s front office managers face much greater challenges than managers of a generation ago’’(Kasavana and Brooks‚ 2005). Front office
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To – General Manager From – Head oh HR Date – 31 – October 2011 To – General Manager From – Head oh HR Date – 31 – October 2011 Elephant Reach - YALA Report on Induction & Training programme for Front Office Supervisors Elephant Reach - YALA Report on Induction & Training programme for Front Office Supervisors Summary This is a report based on an induction programme and training programme for two newly recruited front office supervisors of Elephant
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important to know How to greet the hotel guest politely when he/she enters in hotel premises. You must use “Formal and as language Good Morning/Afternoon/Evening etc. Informal: what is up‚ long time no tee‚ yeah. Guiding to Front Desk/Reception Counter: Bellboy comes into the scenario. His prime function‚ after greeting is to escort the quest to front desk. After that to guest room it is also called “Room the Guest” Registration: Registration procedures be gins at Front Desk/Reception
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The Role of The Front Office A security program is most effective when all employees participate in the hotel’s security efforts. Front office staff play a paticularly important role. Front desk agent‚ door attendants‚ bellpersons‚ and parking attendantshave the oppurtunity to observe all persons entering or departing the premises. Suspicious activities or circumstances involving a guest or visitor should be reported to the hotel’s security department or a designated staff member. Several procedures
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AB206: Hotel Management and Operations Randi Yvette Beamer Unit 5 Assignment - Preparation and Review of the Night Audit Dr. Jan Roy June 20‚ 2013 Night Audit – Step one The night auditor is done to show the daily operation statistics of the hotel. This audit will assist the GM and department directors are seeing how they are doing on meeting their targeted budget. |June 1st. |Figures
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Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat‚ a room‚ a berth or other accommodation is withdrawn from sale and set aside for the use of a specific person‚ often on payment of a deposit. Reservations Outcomes * Guest Perspective * Having a guestroom ready and waiting when they arrive * Should not be just any room‚ but
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