Managing Small and Medium Sized Enterprises – The case of ‘iRepair’ Student name: Zaheer Abbas Course Name: BABS Student ID no Submission date Module Tutor: Executive summary Businesses these days need to be competitive enough to survive the competition in the market. Growth is an essential area which the organisation needs to explore and adapt the growth strategies. Small and medium sized enterprises these days play a major role in the economy and inject a lot of financial benefits
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The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Indian Institute of Hotel Management & Culinary Arts (Affiliated to Osmania University) Creating Culinary Competence FRONT OFFICE - I BHMCT I YEAR BCT CA I YEAR S. No CONTENT PAGE NO. 1. 2 3 4 5 Unit – I 1.1 Introduction‚ History & Evaluation 1.2 Classifications of Hotels 1.3 Duties & Responsibilities & Job Description-Principles Staff
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product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels) An advertisement in a newspaper or magazine Hotel guides The 4 major GDSs (Global Distribution
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Front Office Organization Chart ____________________________________ General Manager As a hotel manager duties vary depending on the size and type of hotel‚ but may include: planning and organizing accommodation‚ catering and other hotel services; promoting and marketing the business; managing budgets and financial plans as well as controlling expenditure. Assistant Manager Assistant hotel managers are in charge of overseeing all the events‚ activities and operations in a hotel
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Total Quality Management in Front Office in Hotels: Manish Anand M.M.I.C.T&B.M (Hotel Management) M.M. University Mullana‚ Ambala. INTRODUCTION Total Quality Management can be defined as a tool to look after and improve the effectiveness‚ efficiency and competitiveness of any business enterprise. In hotels TQM consists of commitment of the hotel to the guests using the services in all departments with all employees on each level. Quality consists of a complex term particularly related to
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Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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JOB DESCRIPTION FOR JUNIOR RECEPTIONIST POSITION TITLE : FRONT OFFICE ASSTT. RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE OF JOB RESPONSIBILITIES 1. Check log Book‚ wake-up call register and update information panels. 2. To keep all stationeries as per standard laid down. 3. Sorting out guest mart. 4. Cleanliness of the work area‚ 5. To check pigeon holes for message/ location forms and to act accordingly‚ 6. To keep and give keys. 7. To report
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It just amazes me on how much difference there is between the smaller hospitals and the larger hospitals. To honestly tell you I thought that most of the hospitals were the same and functioned in the same way as others. Of course‚ they take care of people and get them back to better health but I mean when it comes to records filing. There is so much that goes on behind the scene that not a lot of us know. Yes‚ we do know that there is someone that had to bill out the procedures that were done and
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Checking in a hotel conversation Script: Lisa: Wow! I’ve never stayed in a place this fancy before! D: Welcome to the Hula-Hula hotel. How can I help you? Mary: We’d like to check in our names are Lisa and Mary Lee. We have a reservation for a double room. D: Let’s see. Yes‚ we have a suit for you on the third floor. Room three-two-one‚ for five nights. Mary: Great! Oh and my sister’s luggage was lost. Please tell us if it’s delivered to the hotel. D: Of course. I’ll need your passport‚ and
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