Making a Reservation Receptionist: Good morning. Welcome to The burj al arab Hotel. Client: Hi‚ good morning. I’d like to make a reservation for September 24. Do you have any vacancies? R: Yes sir‚ we have several rooms available for that particular weekend. R: How long will you be staying? C: I’ll be staying for two nights. R: How many people is the reservation for? C: There will be two of us. R: And would you like a room with twin beds or a double bed? C: A double bed‚ please. R: Great
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Front Office Operations DHM 122 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording or otherwise without the prior written permission of the Publisher. This guide may not be lent‚ resold‚ hired out or otherwise disposed of by way
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Approach Paper Evaluation of the World Bank Group’s Targeted Support for Small and Medium Enterprises January 7‚ 2013 Background and Context 1. The World Bank Group seeks to promote private sector led growth to generate employment‚ shared growth and poverty alleviation.1 International research indicates the important role SMEs Figure 1: SME Share of Total Employment‚ by Country Income Category play in growing economies.2 2. As income levels increase‚ SMEs tend to comprise a larger share of economy
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INTODUCTION Small and medium enterprise(SME’s) in India have a very important place in the Indian economy. Their contribution in terms of production‚ export‚ export‚ employment generation and all round growth of the country is well known. The role of SME sector in the nation building is well recognized not only in India‚ but also across the globe. The industrial engines of Japan‚ china‚ US‚ Germany and Taiwan are also driven by the SME sector. Finance/credit is the most critical component in any
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Keswick High School Large Class Sizes Can Be a Large Problem ENG 3U1 Mrs.Willick 31/03/2014 McIntyre 1 Mrs. Willick ENG 3U1 31 March 2014 Large Class Sizes Can Be a Large Problem In today’s education system‚ it is clearer than ever that students are struggling more and more every day. People seem to be saying that large class sizes are a huge factor to students failing. These class sizes have done nothing but prove that they are
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Front office and guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself‚ company assets‚ employees’ and customers’ personal belongings and valuables‚ life security‚ personal security etc. In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags‚ items kept in the personal lockers‚ etc.). Yet management must take all possible measures to
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Ulep Front Office Procedures 1. Search for different PMS software that are used in the hotel and give its functions. a. eZee Front Desk Hotel Software- This Software is designed to accommodate the needs of various types of properties viz the hotels‚ motels‚ resorts‚ clubs‚ B & B’s‚ small hotel franchisees‚ clubs‚ condo’s‚ hostel and apartments. eZee FrontDesk is installed in more than 98 countries round the globe with a support centre in 40 countries. b. OPERA from MICROS Systems
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“Training Strategies for Small and Medium Sized Businesses: One Size Doesn’t Fit All.” Abstract The prerequisites for training vary in different businesses‚ with size being a significant factor. The smaller firms tend to conduct their training for their employees on a superficial level‚ having their entire focus on learning informal skills. Whereas in comparatively larger SMEs‚ there is a broader spectrum for the learning perspective. These companies want to obtain a more formal training with
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FRONT OFFICE OPERATION Front office is a business term that refers to a company’s departments that come in contact with clients‚ including the marketing‚ sales‚ and service departments. In the hotel industry‚ the front office welcomes guests to the accommodation section: meeting and greeting them‚ taking and organizing reservations‚ allocating check in and out of rooms‚ organizing porter service‚ issuing keys and other security arrangements‚ passing on messages to customers and settling the
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1.0 Front office department 1.1 Organisational chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk ‚ uniformed service the front desk ‚ uniformed services‚ PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. et.al‚1996).The person who responsible of all the function of the front office. Basically
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