evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver customer service
Premium Customer Customer service Meaning of life
Organisations and Behaviour 1.1 Compare and contrast different organisational structures and culture Let us analyse two different kind of organisations: a restaurant and a fast food. Thanks to my work experiences in London I am able to compare both of them. In the restaurant there was everything except that a good relationship among the employees and between these and the managers. Everybody was hired through a short interview‚ without having an induction or a proper training
Free Motivation Organization Management
Table of contents 1 Introduction 2 1.1.1 Purpose 2 1.1.2 Scope 2 1.1.3 Methods of Investigation 2 2 Visy Industries Overview 3 2.1.1 1.2 Vision Statement 3 2.1.2 1.3 Mission Statement 3 2.1.3 Gepps Cross plant overview 3 2.1.4 Crew 1 4 2.1.5 Crew 2 4 3 Best Practice of IR policy / procedures / workplace activities 4 3.1 EEO 4 3.1.1 Other relevant legalisation 5 3.1.2 Paid Paternal Leave Scheme 5 3.2 Fair Work Act 2009 5 3.2.1 Collective bargaining
Premium Discrimination Trade union
available for use as and when they are needed. When drawing up a plan you need to focus on what you want to achieve‚ what you can do to achieve it and what might happen while you are moving toward achievement. You must consider what will be done‚ when and how it will be done and by whom. You need to identify and communicate organisational vision and develop a unified sense of direction. You will need to conduct an environmental scanning/analysis. Identify short a long term goals and make sure they are realistic
Premium Management Organization Employment
been adapted by the Internal Audit Committee of the Malaysian Institute of Accountants from the publication "Guidance for Internal Auditors" issued in June 1990 under the aegis of the Consultative Committee of Accountancy Bodies (CCAB) in the United Kingdom. These guidelines provide advice to internal auditors on the main issues and procedures which they need to consider as part of their work in both the commercial and public sectors. They should also be of benefit to organisations considering establishing
Premium Auditing Internal audit Audit
..............................................................................2 Task 1: Understand the relationship between organizational structure and culture .. 3 1.1 Compare and contrast different organisational structure and culture ………….... 3 Organizational structure ……………………………………………….....…………… 3 Organisational culture …………………………………………………………………. 7 1.2 Explain how an organisation structure and culture can impact on the performance of busyness ………………………………………………………………………………… 8 1.3. Discuss
Premium Management
How Do I Manage My Wastes? The best way to manage solid waste is to not produce it in the first place. To that end‚ buy only what you need. Buy durable products‚ and maintain and repair them to ensure longer product life. Borrow or rent items you don’t use often. Putting a bit more thought into the way you manage your household waste can help you get more organized. With careful planning‚ you’ll be able to save money and have less of an impact on the environment. Avoid excess packaging by choosing
Free Recycling Waste management Hazardous waste
Le Cirque du Soleil: How to Manage Growth September 30‚ 2009 Table of Contents Introduction 3 Strategic Management Mode 4 Recruitment Planning 4 Management of Cultural Diversity 6 Conclusion 7 Reference List 8 Introduction Cirque du Soleil enjoys excellent international recognition. Their unique style is believed to have reinvented the circus arts. Having attained an exceptional level of excellence‚ it has experienced strong growth since it was founded in 1984
Premium Cirque du Soleil Management
UNIT CODE – BSBMKG607B MANAGE MARKET RESEARCH Training Package BSB07 - Business Services Training Package National Course Number and Name BSB60507 Advanced Diploma of Marketing TAFE NSW Course Number and Name 17857 Advanced Diploma of Marketing Version 3.0 Campus Newcastle Year 2014 Semester Onwards Skill Set (if applicable): Unit Code BSBMKG607B Unit Name Manage Market Research Assessment Event‚ Method and Due Date Assessment Event 1‚2‚3 – Due 4 August 2014 Units
Premium Research Marketing Market research
Unit Manual Copy right Author Editor Version Programme Unit 2012/13 Nelson College London Dr. Imran and Nazim Uddin Nazim Uddin V1-December 2012 HND Business Organisations and Behaviour Organisation Behaviour and UNIT MANUAL- HND Business- Organisations and Behaviour TABLE OF CONTENTS Organisational structures and culture..........................................................................................3 Impact of organisation’s structure and culture on the performance of the business
Premium Organizational culture Organization Organizational studies