Importance of customer/client care It shows a great deal of professionalism when a company takes good care of its customers‚ both internally and externally. Professional employees will most likely deal with clients in a professional manner‚ with the right communication‚ with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and
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Hints and Tips for Customer Service Unit 1 If you are currently unemployed the following websites offer good information regarding employment. www.Sainsburys.co.uk www.tesco.com www.marksandspencers.com www.britishairways.com/travel/about-british-airways/public/en_gb Extra information on Equality and Diversity‚ Contract of employment‚ legislation‚ Disability Discrimination Act and formal learning‚ can be found on www.gov.uk It’s important that you answer assessment questions
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Tesco 1.0 Introduction In my assignment the focus will be on analysing the business environment within the food retail industry in relation to Tesco. Also‚ there will be an analysis of Tesco’s resource capability on their domestic market in UK. Tesco is United Kingdom’s leading hypermarket. They started out by operating in the food industry‚ but as the business grew‚ they now operate within food‚ non-food (books‚ DVD’s and clothes.) and they sell different services like car and travel insurance
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Qiao Road Shanghai 201206 Dear Mr. Peng Ye‚ Kelly Services is an international staffing agency that is helping many businesses around the world and could benefit your company as well. Your worldwide offices and diverse staffing needs make it difficult to find quality employees. We believe that Kelly Services can benefit your company in this manner. We are excited to share our data with you and to show you the many benefits Kelly Services can provide. With the high number of available positions
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general information 1. How to pay Costs payments: You may pay your bills at any Vodafone Service Point (VSP) counter. Payments by cash will ensure immediate crediting of your account. Payment through the banks: You may pay bills at any of the Vodafone appointed banks which will be announced from time to time. Payments by cheque/Payment order: Cheques should be payable to GHANA Telecommunications Company Limited “Account Payee” only. Please ensure that your account name‚ account number and phone
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Title: Economic situations for Tesco in the UK and China To: From: Date: 08/11/12 Procedure: to describe the influence of two economic environments on business activities within a selected organisation. Also to compare the challenges to selected business activities within a selected organisation in different economic sectors. This report will consist of information about the economy in the countries. China and UK. Also there will be information about Tesco in both of these countries and why is
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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People have developed a succession of models of management to understand and deal with current management issues. There are different approaches to management for example rational goal model‚ internal process‚ human relations and open systems. Fortunately they all come together in Quinns (1996) CVF (see appendix 1). The CVF serves primarily as a map‚ an organizing mechanism‚ a sense-making device‚ source of new ideas‚ and a learning system. From the CVF comes a theory about how these various
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CustomerCare@weprint.com Date: Wednesday‚ November 3‚ 2005‚ 8:48 AM To: rpleskunas@gorgetracker.com Subject: Your Electronic Business Card Is Ready Dear Richard: In response to your order dated November 2‚ 2005‚ I am pleased to inform you that we have now configured your electronic business card and you can link to our website to download it to your computer system at your convenience. Your electronic business card is ready for you to install! [Don’t bury main idea] Please follow these easy steps
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Tesco is a retailing industry‚ its headquarters are in Cheshunt‚ Brouxbourne‚ Hertfordshire‚ United Kingdom. It has 5‚380 stores‚ located in USA‚ UK‚ Slovakia‚ Hungary‚ Poland‚ Turkey‚ India‚ Thailand‚ Malaysia‚ China‚ Japan‚ South Korea‚ Ireland‚ and Czech Republic. They sell groceries‚ consumer goods‚ financial services and telecoms. Customer service is a service that Tesco provides so if their customers are having any problems‚ complains‚ complaints or need help they can go to the customer
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