Organisation One - Tesco A stakeholder for Tesco may be someone that has the job of affecting their organisation either in a good way or a bad way. Below are listed main stakeholders in a business. -Workers A worker at Tesco is someone who has a clear interest in the business they are working in. They tend to rely on work for their income‚ bonuses‚ discounts and holiday pensions. This meaning they either like or do not have to like their job but they are still working because they need it to
Premium Management Marketing Supply chain management terms
PROGRAMME Edexcel BTEC level 4 and 5 Higher National in Hospitality Management CODE QCF Level 4 (J/601/1790) MODULE/ UNIT Customer service (Unit 4) MODULE LEADER/ LECTURER CHIKA UGOJI Submitted by: LUQMON ROTIMI JINADU ID Number: 20894 Submitted date: 05/03/2013 Table of Contents: Introduction--------------------------------------------------------------------------pg.3 Task 1---------------------------------------------------------------------------------Pg.3 1.2------------------
Premium Management Hotel Business
Measuring Customer Satisfaction at American Express American Express is a world wide travel related service company. American Express works with both consumers and business with their financial planning as well as offers numerous amounts of credit card products and travel assistance. They have many products and services that are used throughout the world by consumers and businesses. As American Express moves towards the future‚ like most credit card companies‚ they want to be competitive and responsive
Premium Customer service American Express Customer
Management A.Y. 2010-2011 CASE ANALYSIS Susan Munroe‚ Service Customer Submitted to: Mrs. Cristina Naguit Submitted by: LEADER: Fernandez‚ Marvin T. MEMBERS: Lansangan‚ Chimova Parker‚ Harley Mae P. Quioc‚ Christian Paolo Santana‚ Karen F. June 29‚ 2010 Introduction The fast pace of advances in industrialized locations has increased the need for service‚ a process that creates benefits by facilitating either a change in customers‚ a change in their physical possessions‚ or a change
Premium Customer service Good Service
stores thus penetrating the Polish market and as a result‚ by 2003 the estimated number of food sales has reached to 40-50%. “Seven out of the top ten European retailers are now in Poland‚ and Tesco is the sole British representative.” When the Western European companies began to revolutionize Polish market‚ Tesco’s implemented similar strategy in Poland as it did initially in Eastern Europe in 1993. Tesco bought a chain of small supermarkets called Slavia. They did some significant improvements
Premium Retailing Poland Europe
What Is the Role and Influence of Relationship Marketing in the Retention and Acquisition of Customers? - A Case Study of Tesco Chapter 1 Introduction 1.1 Aims and Objectives 1.2 Research Questions 1.3 Background and rationale of the research 1.4 Expected Research Methodology 1.5 Scope and Importance of the Research 1.6 Summary of Chapter Chapter 3 Research Methodology 3.1 Hypothesis 3.1.1 Techniques used for Research 3.1.2 Research Philosophies 3.1.3 Research Approaches 3.1.4 Types of
Premium Marketing Customer relationship management
in Australia. Established in 1952‚ widgets are used as components for a wide variety of machinery‚ including domestic and industrial machinery. All our widgets are functional‚ well designed and manufactured to the his highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. This is a family owned company with the sons and daughters of the founder forming the board of directors. We operate from one main factory which include several
Premium Customer Customer service Sales
employees correctly‚ they’ll treat the customers right‚ and if the customers are treated right‚ they’ll come back. Bill Marriot Jr. If a customer leaves a hotel or resort satisfied with the property and the service‚ there is a much better chance that they will return. That is an obvious reality in the industry‚ and in the forefront of the customer service policy of the Marriott chain of hotels. Customer response for rapid resolution to customer complaints is used by each and every Marriott
Premium Loyalty program Marriott International Customer service
Entering Foreign Markets Chapter Outline OPENING CASE: General Electric’s Joint Ventures INTRODUCTION Basic Entry decisions Which Foreign Markets? Management Focus: Tesco’s International Growth Strategy Timing of Entry Scale of Entry and Strategic Commitments Summary Management Focus: The Jollibee Phenomenon—A Philippine Multinational ENTRY MODES Exporting Turnkey Projects Licensing Franchising Joint Ventures
Premium Subsidiary Strategic management Joint venture
Customer Service in Travel and Tourism Hilton Hotels Case Study [pic] The ‘Understanding Travel and Tourism’ case study provides useful background information about Hilton Hotels. The first three sections of this case study are based on two presentations on the theme of ‘Reach Beyond’ given to employees of Hilton Hotels UK and Ireland as part of a major staff training programme. Benefits of Good Customer Service Guests tend
Premium Customer service Hotel Hotel chains