direct and control an organization with regard to quality. If we insert the ISO 9000 definitions for the words in italics we produce the following unintelligible definition: ‘A QMS is a set of interrelated or interacting elements that establishes and achieves policy and objectives that direct and control an organization with regard to the degree to which a set of inherent characteristics fulfils requirements’. For an effective quality management system‚ it has to comprise dynamic processes that bring
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government initiated serious efforts. But with the unseating of this‚ government and military taking over‚ this pace appeals to have gathered pace. For better governance institutions were setup by the military‚ which are making plausible efforts to achieve their objectives. Good governance may be defined as that kind of government that is citizen – friendly. It has three major dimensions: Political‚ Economic and Civic. In the political sense‚ governance may be defined as the will and the ability
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LITERATURE REVIEW a) The Fundamental Principles of TQM (Improvements and Development In the Public Service – Report by Tan Sri Dato’ Seri Ahmad Sarji Bin Abdul Hamid‚ Chief Secretary To The Government). Government departments can practice TQM successfully if they have a conducive work environment. The conducive environment will foster the development of a quality culture which will then become a way of life in the organization. To create such an environment‚ Government departments
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FOCUS ON TQM‚ EQM AND ISO INTRODUCTION Environment may be broadly understood to mean our surroundings. It can be divided into non-living and living components. The Environment provides resources which support life on the earth and which also help in the growth of a relationship of interchange between living organisms and the environment in which they live. ISO • What? ISO (International Organization for Standardization) is the world ’s largest developer and publisher of International
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TQM Quality starts with market research – to establish the true requirements for the product or service and the true needs of the customers. However‚ for an organization to be really effective‚ quality must span all functions‚ all people‚ all departments and all activities and be a common language for improvement. The cooperation of everyone at every interface is necessary to achieve a total quality organization. A frequently used definition of quality is “Delighting
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STANDARD BANK LIMITED MIS Department Head Office‚ Dhaka MIS department‚ present duties‚ challenges‚ purpose‚ future plan and recommendation: Management Information System: A management information system (MIS) is a computerized database of financial information organized and programmed in such a way that it produces regular reports on operations for every level of management in a company. It is usually also possible to obtain special reports from the system easily. The main purpose of the
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Q1. Samsung Electronics strategy has successfully achieved both low-cost advantages and differentiated products. Samsung is able to achieve and maintain its low cost position due to various factors. Samsung has always emphasized on process and production efficiency. The company places all its fab lines and R&D facility at a single site‚ so that engineers from various departments can come together to resolve any process or design issues as soon as possible. Benefiting from the collocation‚ Samsung
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0954-478X.htm TQM: an act of balance between contradictions TQM: balance between contradictions Roland Harnesk Division of Quality and Environmental Management and Department of Health ˚ ˚ Science‚ Lulea University of Technology‚ Lulea‚ Sweden‚ and 531 Lena Abrahamsson ˚ Department of Human Work Sciences‚ Lulea University of Technology‚ ˚ Lulea‚ Sweden Abstract Purpose – The
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Improving the patient intake efficiency takes work from everyone in the practice. To learn what needs to be improved we first have to know what steps are taken now‚ then we can discuss what ways could help each step improve to make this process more efficient. The steps taken now are useful‚ but they could be improved to make the process easier and faster for both the patient and the practice. When a patient calls the first step is to determine if the patient is a new patient or an established
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supervise and co-ordinate the use of available material and human resources to achieve the organizations goals. Efficiency and effectiveness are both measures with which the performance of the organisation and in turn‚ the success of the manager can be determined. Although both factors are important for an organisation‚ focusing on one usually leads to a decline in the other. As mentioned by Chapman‚ Merritt and Norris (2000)‚ a manager must balance both the efficiency and effectiveness of their
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