Hospitality Management 21 (2002) 353–369 A franchise by any other name? Tenancy arrangements in the pub sector Conrad Lashley*‚ Bill Rowson School of Tourism and Hospitality Management‚ Leeds Metropolitan University‚ Calverley Street‚ Leeds LS1 3HJ‚ UK Abstract Recent changes in ownership and consumption patterns within the market have brought many operators to follow strategies that are more concerned with a retailing orientation. Many of the companies operating pubs are aiming to grow
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Question 1: According to Brogowicz‚ Delene‚ and Lyth service quality model‚ a smooth functioning of any system depends on how the service quality expectations are perceived by the customer and how well the system maintains it. The blueprint is missing few backstage employee contact and the support system needed for smooth functioning of the restaurant. The blueprint does not mention any process for check-out. However‚ we would still consider the blueprint to have the asked three steps that need
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International Journal for Quality research UDK- 656.025.2:658.56 Short Scientific Paper (1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters
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analyzes of employee involvement and commitment in the process of change. According to the readings that has been done‚ in this paper will be discussed the importance of the connections between employee involvement and commitment and their impact in the process of change. In order to provide support to this theory the paper includes examples‚ comparing and contrasting different articles and authors. Introduction To write for employee involvement and commitment in a change process‚ it is important
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that tourism industry is progressing in our country and one of that is tour guiding. Many people say that tour guiding is just an easy job‚ they just have to say “look at your right and look to your left”. It’s kinda funny‚ isn’t it? But people should know that tour guides are also one of the reasons why tourist came back to our country again and again. On the recent news of www.sunstar.com.ph by JM Agreda‚ that BAGUIO City‚ the Summer Capital and one of the top tourist destinations in the country
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become a high school math teacher. But fate has decided for me to work with younger children first. This has become to be a great thing for me to learn and tackle before achieving my dream. To start working with young children helps you understand how the mind of a child works and the fundementals of learning‚ which is the early childhood learning process. Maintaining my FCCPC will set me apart from other teachers because I will have the knowledge and experience of working with a more developing
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Lions Clubs International (LCI) is a secular service organization with over 45‚500 clubs and more than 1‚368‚683 members in 205 countries around the world founded by Melvin Jones in 1917. Headquartered in Oak Brook‚ Illinois‚ United States‚ the organization aims to meet the needs of communities on a local and global scale. History Lions Clubs International‚ a service membership organization of 1‚368‚683 members world-wide‚ was founded in the United States on June
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for an organization to be successful one must have a plan in place to ensure total quality in the goods they produce‚ in the service that’s provided‚ and in the support that’s given to its consumer’s. And to make sure that the company’s information is protected one must establish a system that can manage the information as an asset. In this paper researched five articles detailing best practices in ensuring quality‚ speed‚ and flexibility in organization. Those practices are: Total quality management
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Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚ 1996; Hackl and Westlund‚ 2000). Customer’s overall satisfaction with the services of the organization
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In the early 1900’s there was a voting registration drive for the Council of Federated Organizations. This drive was not easy concerning to the Ku Klux Klan. The KKK was a white supremacy group whose main goal was to eliminate the Republican party. The Ku Klux Klan spread rapidly in the late 1900’s which lead to more violence.College students and even teenaged students was getting into the whole racial things and influenced college students who studied the murderers of 4 innocent students. The church
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