QUESTIONNAIRE Dear Respondent‚ Assalamu Alaikum…. This questionnaire has been designed to conduct a research on ‘Measuring Employee Job Satisfaction” to fulfill the course requirement of MBA Program. A survey is being conducted among employee of ‘EXIM Bank Ltd.’ Agrabad branch‚ Chittagong. Your honest opinions are valuable to this survey and will be kept confidential. Thank you for your time and effort. [Part A: Personal information] Name of the Respondent: ……………………………………………. Address
Premium Customer Job satisfaction Employment
The measures to improve professional competence Name:王艺梦 Class‚Major:Class 2‚Accounting Student ID:280604210 The measures to improve professional competence Abstract:Professional competence is one of the fundamental principles of the Code of Ethics for Professional Accountants.However‚more and more firms accept engagements without enough competent professional skills‚which turns out that‚there are so much problems they can ’t figure out or deal with‚at last‚they have to take the legal liabilities
Premium Certified Public Accountant Accountant
CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
Premium Bank Debit card Cheque
Informing Science: the International Journal of an Emerging Transdiscipline Volume 11‚ 2008 Framework of Problem-Based Research: A Guide for Novice Researchers on the Development of a Research-Worthy Problem Timothy J. Ellis and Yair Levy Nova Southeastern University Graduate School of Computer and Information Sciences Fort Lauderdale‚ Florida‚ USA ellist@nova.edu‚ levyy@nova.edu Abstract This paper introduces the importance of a well-articulated‚ research-worthy problem statement
Premium Research Scientific method Academic publishing
case study titled "Customer-Driven Learning at Radisson Hotels Worldwide" the background‚ growth‚ and service guarantees of the Radisson Hotel chain is discussed. Radisson Hotels was founded in 1938 by Curtis L Carlson of Carlson Companies Inc. The company ’s headquarters were located in Minneapolis‚ Minnesota and was divided into four operating groups - Carlson Hospitality Worldwide‚ Carlson Wagonlit Travel‚ Carlson Marketing Group‚ and Carlson Leisure Group. In 1975 Radisson only had ten hotels
Premium Customer service
and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
Premium Customer service Customer Sainsbury's
Radisson Hotels‚ owned by the Carlson Company‚ was acquired in 1962 and grew at a rapid pace. Between 1978 and 1997 they went from 10 hotels to 360 locations in 47 countries. However‚ this huge growth came at a cost to their customer service. Realizing that changes were needed‚ the Radisson President and Executive Vice President‚ Brian Stage & Maureen O’Hanlon‚ worked actively to refocus the strategy of “growth at any cost” to a customer-focused strategy: “Champion of the guest.” This case
Premium Hotel chains Customer service Management
Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
Premium Customer satisfaction Service system Quality of service
Customer Satisfaction Research Report Executive Summary Rockin’ Rubies is a well known national chain restaurant with a loyal customer base‚ which is known for its business style atmosphere and family dining flair. In the past year‚ the corporation has seen a marked decline in sales. The decline in sales is exponentially increasing as every fiscal quarter passes by. The reason for the decline in sales is unknown to the corporation at this time. The restaurant has not changed locations
Premium Focus group Marketing research Customer service
yet i don’t hate starbucks because i don’t like THEIR coffee if you don’t like the people who go there‚ well‚ then you’re profiling‚ if you don’t like the people who work there‚ why? people call them snobby‚ i call them nice‚ you try working in customer service everyday‚ people are assholes‚ and the workers at starbucks are always really nice to me‚ or at least you can tell they try‚ and of course there will be a rude one every now and then‚ you’ll find this at EVERY DECENT SIZED BUSINESS IN THE
Premium Coffee Starbucks Hatred