[Task 1]{M1} I am going to explain how different customers’ needs and expectations can differ. The supermarket industry provides a good example of the way in which different groups of customers will have different expectations and needs. Some customers just want to buy standard products at the lowest possible prices. They will therefore shop from supermarkets that offer the lowest prices and provide a reasonable range of products. In contrast‚ some customers are looking for variety and quality
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INTRODUCTION TO COUNSELLING ASSIGNMENT ONE HOW DOES COUNSELLING DIFFER FROM OTHER HELPING SKILLS? Lorna Wilson 15/12/09 How does Counselling Differ from other Helping Skills? In everyday life people experience difficulties and problems that they feel they are not able to deal with on their own and need help with. The help that people receive to overcome their problems can be in many different forms. People may receive help in an informal way‚ such as having a chat to a close friend
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ORGANIZATION GROUP FLOW In an organization‚ communication flows in 5 main directions- 1. Downward 2. Upward 3. Lateral 4. Diagonal 5. External 6. Laissez-faire 1. Downward Flow of Communication: Communication that flows from a higher level in an organization to a lower level is a downward communication. In other words‚ communication from superiors to subordinates in a chain of command is a downward communication. This communication flow is used by the managers to
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How Cancer Cells Differ From Normal‚ Healthy Cells Cancer cells are very different from healthy cells. Healthy cells grow and divide like they are suppose to‚ whereas cancer cells do not grow and divide in a healthy way. So instead of acting in healthy ways as the body needs to function the cells begin to grow in unhealthy ways and affect all other cells. (http://biology.about.com/od/cellbiology/ss/normal-cells-cancer-cells.htm) There are many things that can happen to us that can cause our healthy
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How Small Business Impacts the US Economy What really drives the U.S. economy? Small business—firms with fewer than 500 employees—drives the U.S. economy. Small U.S. firms pay about 44 percent of the total U.S. private sector payroll‚ which‚ according to the most recent data available‚ accounted for approximately $2.1 trillion of the total (non-farm) private sector payroll of $4.8 trillion. Small businesses with fewer than twenty employees increased employment by 853‚074 during 2001-2002. They
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How can organizations learn from failure? Companies can learn from failure by setting up clear systems of measurement and utilizing certain performance indicators which record failures in detail. Simply not overlooking failure as something inevitable? First failure is defined. Second explanations on how organizations should go about thinking about failure in the right way. Third‚ elaboration on methods organizations could potentially use to learn from failure. Finally‚ what organizations can learn
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Small is Beautiful The word ‘small’ represents what is minor or of minimum importance but small can also be beautiful. For instance ‘smile’ is a five letter word‚ a small word as you may see it‚ but is of great importance. Smile is a beautiful thing. It brings cheer and happiness in one’s life‚ it helps one to stay fit and healthy not only mentally or emotionally but physically too. Smile brings joy and tenderness in one’s heart amidst various amounts of sorrow‚ tension and turmoil. Not only does
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Small World “The world is getting smaller..." Yeah! The world is surely getting smaller and smaller. The total land area of the world is about 148‚300‚000 square kilometers‚ which still can be considered large enough for the current world’s population (about 6 billion). However‚ due to the rapid population growth (special thanks to China and India and the United States)‚ it is no wonder that it is running out of space. By the end of 2050‚ it is estimated that the world population will reach
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Small Change What determines a movement? Malcolm Gladwell defines what pushes a movement to make a difference. He analyzes the concept of “strong ties” and “weak ties” and how these relationships affect an individual’s willpower and determination to help a cause. Gregory Orr puts these ideas into context in his memoir‚ “Return to Hayneville”‚ in which he recounts his experience and involvement in the civil rights movement of the 1960s. Malcolm Gladwell’s “Small Change: Why the Revolution Will
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Bic Versus Gillette: The Disposable Wars ABOUT HALF OF ALL WESTERN men get up each morning‚ confront their stubble in the bathroom mirror and reach for a cheap disposable plastic razor. Schiek‚ Bic‚ Gillette‚ Wilkinson or whatever‚ most men think that one brand does as well as the next. Also‚ the razor makers seem always to have them on sale‚ so you can scoop up a dozen of them for next to nothing. The Gillette Company does not like this sort of thinking. Of course‚ women
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