Introduction Everyone knows Starbuck Coffee‚ the largest coffee company in the world with almost 17‚000 stores around the world. Believe that few peoples know Howard Schultz‚ who is the CEO and chairperson of Starbuck Company. His legacy started when he became curious when many of coffee roasting equipment being purchase by a shop in Seattle. He found that was a big opportunity business when he visited to Seattle. Schultz was asking to join Starbuck by the three owners Jerry Baldwin‚ Zev Siegel
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Polysar Limited. The primary users of its products‚ such as butyl and halobutyl‚ are manufacturers of automobile tires; other users are from various industries. In 1986‚ Rubber group contributed 0.8 billion which is 46 percent of the company annual sale. The operation of the group is divided into four divisions‚ NASA (North America and South America) and EROW (Europe and rest of the world)‚ Research department and Global Marketing department. NASA and EROW operate as profit centers each produce butyl
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PROBLEM-1 Prof. Hardtack gave four Friday quizzes last semester in his 10 student senior tax accounting class. Find the mean‚ standard deviation and coefficient of variation for each quiz. a) How do these data sets differ in terms of Central Tendency and Dispersion? b) Briefly describe and compare student performance on each quiz. Quiz 60 60 60 60 71 73 74 75 88 99 1 Quiz 65 65 65 65 70 74 79 79 79 79 2 Quiz 66 67 70 71 72 72 74 74 95 99 3 Quiz 10 49 70 80 85 88 90 93 97 98 4 PROBLEM 2 • •
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Quality Cost 1 Quality is defined from the customer´s point of view l Performance l Performance or the primary operating characteristics of a product or service. Example: For a car‚ it is speed‚ handling‚ and acceleration. For a restaurant‚ it is good food. l Features l Features or the secondary characteristics of a product or service. Example: For a TV‚ it is an automatic tuner. For a restaurant‚ it is linen table cloths and napkins . l Reliability l Reliability
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Chapter 5 120 – Sales forecast‚ quotas • sales forecast: the future market potential for a specific product • quota: sales goals for different sales territories and individual people 121 – contingency‚ sales and operational planning • contingency: events that are conceivable but less likely than those based directly on the forecast • sales and operational planning (S&OP): an organized process that uses sales inputs to forecast business for upcoming periods of varying length 123 – SIC‚ NAICS
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starting such a business. This agreement must be legally enforceable between two partners. Besides legal aspects of international business‚ one also needs to consider the cultural and ethical differences inherent in such business transactions that may affect business in the long-run There are many factors that work against foreign international business‚ in this case Cadmex ’s Pharmaceutical company being granted licensing agreement. Of importance is the political and economic stability that is dictatorial
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com/2007/07/04/my-take-on-spin-selling-part-1/ Sales Behavior and Sales Success Successful Salespeople are… • • • Not better closers Not better at handling objections Not better at using open ended questions Many beleive the 3 key components to a sales pitch are: 1. Uncover needs with open and closed questions. 2. Overcome objections. 3. Close for the business. Huthwaite (Rackham’s research company) found through 10 yrs of research that the methods listed above are: • Good for low-value sales According to Rackham
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trends and stay ahead of his rivals (Luthans‚ 1998‚ p.422). Howard Schultz wasn’t the first person to be carried away by the aroma of a well-roasted coffee bean. But the Starbucks Coffee Co. leader was undoubtedly the first to turn that reverie into a billion dollar retail operation. "It took Schultz a year to convince the Starbucks owners to hire him. When they finally made him director of marketing and operations in 1982‚ he had another epiphany. This one occurred in Italy‚ when Schultz took note
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Background of Starbucks In 1970s‚ Starbucks opens first store in Seattle’s Pike Place Market. The name comes from Herman Melville’s Moby Dick‚ a classic American novel about the 19th century whaling industry. The seafaring name seems appropriate for a store that imports the world’s finest coffees to the cold‚ thirsty people of Seattle. In 1980s‚ Howard Schultz joins Starbucks as director of retail operations and marketing. Starbucks begins providing coffee to fine restaurants and espresso bars
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1. Strategic Group of the Company and the Dynamics of the Industry Structure 5 2.2. Starbucks in Romania - Market Environment 6 CHAPTER 3 8 Organizational Purpose 8 3.1. Mission and Vision 8 3.2. Values and Objectives 9 CHAPTER 4 9 Diagnosing the Strategic Capabilities within the Company 9 4.1. SWOT Analysis 10 4.2. Starbucks’ Corporate Capabilities 11 CHAPTER 5 12 Limitations of Starbucks Strategic Management and Capabilities 12 CHAPTER 6 14 Strategy Development 14 6.1
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