Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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The Angry Eye -Jane Elliott Discrimination occurs when a person is treated less favourably because of their racial or ethnic origin‚ religion or belief‚ disability‚ age or sexual orientation. Jane Elliott decided to use role-play a situation portraying the discrimination that a person of different colour would be constantly exposed to in day-to-day life. The Angry Eye is a provoking documentary of a diversity training session conducted by Jane Elliot on a college campus. On this video it was
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12 Angry Men Sam Block 7 Juror Eight An Argument where it is one versus eleven doesn’t seem to be fair does it. In Twelve Angry Men‚ a young boy from the slums is accused of stabbing his father. It is up to twelve men to decide his fate. Juror Eight was able to sway the vote because he connected with the other jurors on a personal level; he was very patient with everyone‚ listening to what they had to say‚ and used tangible evidence to recreate the crime scene itself in front of the twelve
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Customer Relationship Management Assignment 1 The Customers Revenge The cases of Jessica and Tom In both cases there is a problem with the Andromeda XL. Jessica had problems all over the place. From a failing air-conditioning to a jammed CD-player. In the case of Jessica she even got a new Andromeda XL. After 3 months the problems happened again. Tom’s failing Andromeda almost ended up in a deadly accident. It begins to be very clear that we are simply dealing
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12 Angry Men: Influence of Surroundings Kevin Mark Coons Jr COMS 1301 17 July 2015 Professor Mark Cole 12 Angry Men: Influence of Surroundings Introduction The ability to influence or persuade others into the outcome of others lives is one which is presented in "12 Angry Men." In this film‚ there is a display of how the beliefs and decisions of others create a specific effect on the outcome of others lives. This analysis shows the relationship to group thinking in a given circumstance while displaying
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accused of murdering his father. On April 14th‚ 1951‚ Reginald Rose‚ a thirty-one-year-old army veteran published his second‚ and most prominent dramatic work entitled Twelve Angry Men. This play is now admired as a momentous‚ eloquent and critical examination of the United States jury system. Twelve Angry Men examines key courtroom themes including civil duty and reasonable doubt. Through the voice of these twelve men‚ the audience must ask themselves imperative questions regarding the
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CUSTOMER DISSATISFACTION By: Suhaib Isam Almomen 200717810-214.98. For: Mr. Ian Davison English Teacher English 214 Descriptive Abstract: This report discuss the causes and negative effects of customer dissatisfaction. It suggest a number of solutions to help eliminate or at least reduce the consequences of customer dissatisfaction. Table of Contents LIST OF ILLISTRATIONS………………………………………………………………………2 INTRODUCTION………………………………………………………………………………...3 I. BACKGROUND………………………………………………………………………………
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concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
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Text Response Practice Sac: English Unit 3‚ Outcome 1 Topic 2: In Twelve Angry Men‚ does Reginald Rose reassure or undermine the audience’s faith in the jury system as a means of achieving justice? The 1950’s is a period recognised through history for many different aspects‚ both positive and negative. In Reginald Rose’s play‚ Twelve Angry Men‚ the flaws in the judicial system are depicted throughout examples of: discrimination against race‚ personal prejudice‚ peer pressure and reasonable
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HAMLETS ANGRY FOCUS Hamlets character changes his focus of anger throughout the 2 silioguies‚ “O what a rogue” (1.2.549) and “O this too sullied flesh” (1.2.129). He finds out Claudius killed his father (Hamlet Sir). In the first “O this too too sullied” silidoquey‚ Hamlet is angry with his mother. Hamlet is so depressed he wishes it wasn’t a sin to commit suicide; he is falling apart. Hamlet is angry and upset at Gertrude because of her fast marriage to Claudius (his uncle)‚ right after
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