When delivering a speech it is important to establish credibility with your audience so they know to believe everything you are telling them. Ethos is known as the perceptions of character‚ intelligence‚ and good will that belong to the listening audience. If the audience does not perceive much ethos from a speaker‚ than there is no established credibility. This leads to a narrow understanding of what you have said. When the audience thinks you do not know what you are talking about‚ they do
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Summary Prestige Data Services is a subsidiary of Prestige Telephone Company‚ designed to perform data processing for the telephone company and also to sell computer services to other companies and organizations. The subsidiary started operations in 1995 and has yet to experience a profitable month and by the end of 1996 its income was low enough to necessitate a report to shareholders. Mrs. Bradley thinks the company just needs more time while Mr. Rowe feels it is time to reassess Prestige
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William Plomer has written a fine article on not answering the telephone‚ in which he discusses the impact of telephone‚ typewriter and car on his mind. He used them reluctantly and was eager to avoid them as much as possible. When he often said he was not available on the telephone‚ people said it was inconvenient‚ unbelievable and foolish and called him mad. Plomer does not think that phone is essential because he can eat‚ breathe‚ sleep and play without it. It creates unnecessary anxiety‚ suspense
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instances‚ after you consider what the cost driver is‚ you may change your mind and reclassify the cost as mixed or fixed). For mixed costs‚ estimate the portion that is fixed and the portion that is variable (recall algebra classes‚ in which you can estimate the mixed cost formula by solving two equations with two unknowns). 2) Will the transactions between Prestige Data Services and Prestige Telephone be relevant to all of your analyses? Why or why not? 3) Assume that internal company demand
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Accounting for Decision Making (GSM5301) Case Study Report 6 Prestige Telephone Company GROUP 4 : LECTURER : Dr. Ahmed Razman HAND IN DATE : 26 March 2014 1.0 INTRODUCTION 2.0 Prestige Data Services is a subsidiary of Prestige Telephone Company‚ designed to perform data processing for the telephone company and selling computer services to other organizations. The subsidiary started operations in 1995 and has yet to experience a profitable month. Worse
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Case Analysis: Prestige Telephone Company Liam Hennessy‚ Xinyi Zhang‚ Yuan Chai‚ and Anthony Saba 1. Reasons for Continuing Losses Prestige Data Services’ main problem is that they have too many available hours that are not generating any revenue. In the first quarter of 2003‚ they have an average of 176 available hours per month of available hours. Its operations exact a huge amount of fixed costs to cover. If they could find more commercial customers for the available capacity‚ they could
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Call Centers Roshni N. Makwana Introduction A call centre is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing‚ clientele‚ product services‚ and debt collection are also made. In addition to a call centre‚ collective handling of letters‚ faxes‚ live chat
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Title: PRESTIGE TELEPHONE COMPANY: A CASE ANALYSIS Point of View: Management Consultant I. Issues and Concerns: ■ In 1999‚ the Public Service Commission encouraged all public utilities to: 1. seek new sources of revenues and profits since heading towards deregulation; and 2. To reduce the need for rate increases. ■ Prestige Telephone Co. realized that a centralized service that could plan‚ control‚ and account for its own
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The Perfect Call Generator allows agents to deliver the best customer service experience by: * Being themselves * Following general guidelines‚ not verbatim scripts * Personalizing the call * Partnering with the customer The intent of the Perfect Call Generator is for agents to be smart‚ friendly‚ and fast to provide best-in-class customer support: Smart Agents use the information at their fingertips (e.g.‚ product configuration‚ customer tenure‚ and technical skill level) to anticipate
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When you see a commercial with an announcer stating‚ “Call now‚ operators are standing by‚” your call is being answered by a call center. Call centers are locations that can perform a variety of tasks for a business. According to Wikipedia.com‚ “A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries
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