COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
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BREAD MAKING TIME LINE Depending on the type of yeast you are using the steps to making bread will vary. Using the basic bread dough recipe‚ this time line is based on using dry active yeast. I am also basing this time line on the straight dough method which is the direct method of making bread. STEP 1 To make your dough‚ your ingredients must be accurately measured and weighed as well as be the appropriate temperature. Wet ingredients are usually weighed rather than measured to guarantee
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Call center Characters……………………. Mr. Razib;The boss‚ is a middle aged bald headed man with loose character. He is very much weak to women specially to girls. Pritom; caller – 1 ; a young guy‚ very disturbing boy‚ unnecessary caller. Mishu; Caller – 2 ; A boy with clean character‚ very serious in any matter. Nawsin; caller- 3 ; A young girl with sweet voice ‚ very fond of boys and always wants to talk with boys. Marjia; Receiver -1; A very weak hearted girl and very sensitive too. Prome; Receiver-2;
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was required to complete. I would leave his house only when I felt we have accomplished our objective of the day. Although he was making progress‚ he was still struggling to get his work done on his own. I decided to purchase entertaining workbooks from the book store for him to practice on his spare time. He eventually got bored from that‚ so I rented educational DVDs from the library for him to watch. When that seemed like it wasn’t making any progress either‚ I came up with fun mini games he could
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Decision making from cognitive or normative perspective can be defined as the process of selecting best logical choice from various available options and choices. Majority of decisions in business are normative as they are based on logical decision making. Dr. Yost describes decision making as a concept on a continuum of conscientiousness and depth of deliberations. On one end of spectrum is conscious‚ well thought of‚ rational decision making‚ in between “real world” bounded rationality and at
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An Inspector Calls is a play written by J. B. Priestley in 1945 about the prosperous Birling family being confronted by a Police Inspector who reveals during the play each family member’s involvement in a young woman’s suicide. The play has socialist undertones‚ as Priestly was a prominent socialist himself. The play is set in spring 1912 in the dining room of the Birlings house in Brumley‚ just before the First World War. It was first performed 1 October 1946 to an audience who had just lived through
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University Press‚ NY. In this article‚ the author sees decision making as a blend of authority and developmental patterns. He classifies managers into consensus managers who cleverly persuade their team to advance towards set goals and take-in charge guys who drive others through their effective leadership. However‚ the decision making capability of managers are often restricted by their personal and political issues abound in all organisations. He says that while critical decisions involving substantial
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Quotes Her views change as the play progresses. When she hears what her father has done to Eva‚ she says ’but these girls aren’t cheap labour - they’re people’ (p19) At the end she repeats the words of the Inspector’s last speech - ’fire and blood and anguish’ (p71)‚ and unlike the elder Birlings is genuinely changed by the night’s events. She is horrified by her own part in Eva’s story. She feels full of guilt for her jealous actions and blames herself as "really responsible." Priestley uses Sheila to
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previous summer was quite strange as I was very suspicious that day as I felt Gerald’s s absence. During this time I felt he must been having a affair‚ I couldn’t suspect anything else due to the fact of his absence. I can remember that very night when the inspector came home‚ inspector Goole he seemed a bit curious at first and said we had killed this girl called Eva smith I didn’t really recognize that girl or heard her name before. I was astonished to know father had something to do with this
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Question 1: Which biases in decision making can be identified in the performances of both Pieterson and Gack? How can the identified biases be overcome? In general‚ the decision making style for manager approach decision making is toward rational and intuitive thinking. In rational thinking a person consider the problem in a rational‚ step-by-step and analytical way. Rational thinking person will resolve a complex and complicated problem into smaller part and then resolve them in a rational‚
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