No. | Statement | Passive | Assertive | Aggressive | 1. | I often talk with my hand over my mouth | X | | | 2. | I can say No without feeling guilty | | x | | 3. | I stare at people I don’t like | | | X | 4. | I answer for others in a group | | X | | 5. | When I say ‘I’m angry’ I smile | | x | | 6. | I apologise for conditions (eg weather) outside my control | X | | | 7. | I keep control of my emotions | | X | | 8. | I do not forgive mistakes easily | | | X | 9.
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for at least one night at any of the six resorts that were operating in the study area. The result shows that the level of the service quality is low and inevitably leading to tourists’ dissatisfaction. The result suggests that it is important to improve the sustainability‚ facilities and infrastructure‚ reliability of services‚ staff responsiveness‚ security and personal attention to the visitors (customers) to increase the service quality of the resorts within the vicinity of Lake Kenyir. Key words:
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on a patient who knows that the given treatment is without any active drug‚ as compared with a control group who knowingly did not get a placebo. In one common placebo procedure‚ however‚ a patient is given an inert pill‚ told that it may improve his/her condition‚ but not told that it is in fact inert. Such an intervention may cause the patient to believe the treatment will change his/her condition;
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ISSN 2319-393X Vol. 2‚ Issue 1‚ Feb 2013‚ 109-114 © IASET DEVELOPING INTERPERSONAL COMMUNICATION SKILLS OF ENGINEERING STUDENTS THROUGH POETRY S. RAMARAJU1 & S. P. DHANAVEL2 1 Ph. D. Research Scholar‚ Department of English‚ Anna University‚ Chennai‚ Tamil Nadu‚ India 2 Professor‚ Department of English‚ Anna University‚ Chennai‚ Tamil Nadu‚ India ABSTRACT Developing the Interpersonal Communication (IPC) skills of the students has become one of the main goals of engineering education especially
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This paper will first discuss how a pregnant‚ anxious‚ sixteen year old patient will need to be approached and cared for by healthcare professionals‚ in this case a staff nurse in a hospital ward‚ it will consider how interpersonal communication skills can be applied to improve the patient outcome‚ before outlining the legal issues of consent. Following‚ it will then continue to discuss moral and ethical issues in healthcare and consider the patients’ rights‚ dignity‚ preferences‚ beliefs and cultures
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With Mastering Your Communication Skills Will Come Great success. Even though every human being has the ability to communicate‚ but still many fail to understand the real meaning behind the use and proper application of communication. A successful communication means‚ when the receiver understands exact the same information as the sender was planning to bring over. Most people don’t communicate correctly and this could lead to failure in life‚ love and careers. To be successful in life you
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is a time and place for all these styles. “How Good are Your Communication Skills?” was the second assessment I took (Mindtools.com‚ n.d.a). This assessment is important because communication skills are the most important skills needed in the workplace. This assessment rated a communication from the sender to the receiver. The assessment scores a person from a 15 to a 75. A lower score meant a person really has to work on their communication skills where as a 75 meant a person was excellent
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Personal development is a very popular topic in modern society‚ and for a good reason. Citizens need to make themselves the best that they can be in order to achieve success‚ and if every citizen is successful‚ then the community as a whole is successful. Society works on a basis of morals and laws‚ and it will only function if the population follows these moral values and set laws. Bettering yourself includes improving your morals and‚ yes‚ following the law. The Importance of Being Moralistic
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When I think of soft skills‚ what comes to mind is people skills. To me people skills are customer service skills or communication skills. While reading this article it surprised me when I read that problem solving is a soft skill. Soft skills are important in the problem solving process for reasons such as brainstorming and swapping. Also‚ as our jobs become more service oriented than goods oriented‚ it is important to know how to satisfy our customers. Unless you are a hermit‚ we deal with
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1- D1: Explain how communication skills can be used in health or care environment in effective communication Communication is much more than just talking; it the means of getting the message across through obtaining information‚ giving information‚ ideas shared‚ opinions and views. (buzzle.com‚ 2010)However it is important to have a good communication between service users and the service providers which then helps to build a good relationship. There are four types of communication which include
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