Unit 1 / The Contemporary Hospitality Industry/HND in Hospitality Management LO3- Understand Recent Developments Affecting Hospitality Operational Standard Operating Procedures Purpose Benefits These are accepted best practices evolved in hospitality over the years and serve as benchmarks for customer expectation and service SOP’s help the industry to meet customer expectations and bring about consistency in operations. They also develop effective response systems to customers. 1) Quality
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permeates every sector of China through government‚ education‚ and daily behavior. Confucianism honors relationships and the Analects present themselves as a philosophy focusing on morals to live by. This phrase in Chapter 15 of the Analects illustrates the philosophy of Confucius in Book 1‚ Chapter 23 when ‚” the Master says‚’reciprocity (shu)—what you would not want for yourself‚ do not do to others.’” This passage illustrates that one of the concepts of Confucianism is the grasp of external behaviors
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Game to film adaptations. [Presenter shows slide of {Silent hill‚ Tomb Raider‚ Max Payne‚ Hitman} famous screen shots whilst talking] Presenter: “Games. The height of childhood… Frustration‚ anxiety‚ conquest and success.” Presenter: “But how does that transpire to film?” Presenter: “You would think that the game world and film world are one and the same‚ that they should transfer smoothly to one and another‚ this however is not always the case. According to ratings‚ game-film adaptations
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Chapter 15 focuses on four main types of psychotherapy‚ and the psychologists behind the different types. This chapter shows the different ways to treat people‚ and how the profession has developed over the years. The four psychologists that the chapter focuses on are Sigmund Freud‚ Carl Rogers and Abraham Maslow‚ B.F. Skinner and Ivan Pavlov‚ and Aaron Beck and Albert Ellis. The first psychologist that made an impact is Sigmund Freud with this psychoanalysis theory. Freud believed that people were
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MIPEX 2010 INDICATORS LABOUR MARKET MOBILITY ACCESS 1 Immediate access to employment What categories of third country national residents have equal access to employment as nationals? a. Long-term residents b. Residents on temporary work permits (excluding seasonal) c. Residents on family reunion permits (same as sponsor) 2 Access to private sector: Are TCN residents able to accept any private-sector employment under equal conditions as EU nationals? All of them 100 50 Not c or certain categories
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Case Problem 2: Office Equipment‚ Inc. 1. l = 1 llamada/50 hours = 0.02 calls per hour 2. Mean service time = travel time + repair time = 1 + 1.5 = 2.5 hours m = 1 / 2.5 hours = 0.4 customers per hour 3. The travel time is 1 hour. While this is considered part of the service time it actually means that the customer will be waiting during the first hour of the service time. Thus‚ travel time must be added to the time spent in line as predicted model in order to determine
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Primary objectives an audit an audit team hopes to accomplish by preparing a proper set of audit workpaper: An audit workpaper serves as a source document‚ which includes all of the evidence and opinions that were found in a particular auditing period. This important document embodies several benefits starting from the planning of the auditing process and continuing beyond when no engagement exists. If the company had been audited‚ a new auditing team can refer to these workpapers to assess
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was the first “young-adult” book I’d ever read‚ and it transported me to a new and thrilling world; one with winged children‚ bloodthirsty wolf-hybrids‚ and action scenes upon action scenes. It was the first time of many that I would completely
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------------------------------------------------- Chapter 15 Capital Structure Decisions ------------------------------------------------- ANSWERS TO END-OF-CHAPTER QUESTIONS 15-1 a. Capital structure is the manner in which a firm’s assets are financed; that is‚ the right-hand side of the balance sheet. Capital structure is normally expressed as the percentage of each type of capital used by the firm--debt‚ preferred stock‚ and common equity. Business risk is the risk
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Summary: Chapter 11 At the beginning of chapter 11 of the novel “The Hobbit“ when the group reaches the foot of the mountain they decide to search out the secret door described on their map. After hours of searching‚ Bilbo finally locates a narrow passage along a cliff that leads to a patch on the mountain’s side. Though the patch must be the door‚ the dwarves cannot find a way to open it. One evening the hobbit suddenly the riddle on the map. He quickly gathers the other dwarves by the door‚
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