1. As a manager of a virtual team‚ what team characteristics would you be especially concerned about so that the team’s work would be exceptional? As a manager of a virtual team I believe that it is extremely important to understand what key characteristics are needed in order for the team to flourish and excel. The ability to openly communicate‚ Understand cultural differences as well as overall knowledge of technology are some of the fundamentals I would be most concerned about. Communication
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Virtual teams were almost unheard of a decade ago‚ but today they are an integral part of every organization. The recent “offshore outsourcing” trend and the growth of the Internet and similar globally linking technologies are major contributor to the increase in the use of virtual teams. Virtual teams are made up of people working on interdependent tasks and interacting largely via communication technology to achieve a common goal without concerns of time and space. Such teams carry out many critical
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Introduction and Thesis Nowadays‚ virtual techniques have become more and more popular. In the article I have chosen‚ the author believes that members of successful virtual collaboration teams (VCTs) need strong interpersonal and collaboration skills‚ which include establishing trust‚ embracing diversity‚ knowledge sharing and so on (Roy‚ 2012). In addition‚ compared to traditional face-to-face collaboration‚ this article also illustrates the advantages and disadvantages of VCTs. After reading
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HOSPITALITY INDUSTRY AND CUSTOMER RELATIONSHIP MANAGEMENT: The hospitality industry is a broad category of fields within the service industry that includes lodging‚ restaurants‚ event planning‚ theme parks‚ transportation‚ cruise line‚ and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. “CRM”‚ or Customer Relationship Management‚ is one of the most important
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more than 50 years‚ Dunkin Donuts has offered customers throughout the Unites States and around the world a consistent experience – the same donuts‚ the same coffee‚ the same store décor – each time a customer drops in. Although the chain now offers iced coffee‚ breakfast sandwiches‚ smoothies‚ gourmet cookies‚ and Dunkin Dawgs in addition to the old standbys‚ devoted customers argue that it’s the coffee that sets Dunkin Donuts apart. To keep customers coming back‚ the chain still relies on the recipe
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Dynamics and SAP AG. Microsoft products are familiar software used by many people so Microsoft Dynamics CRM can reduce time required to learn how to use the software. Force.com has a proven real-time integration system that can work well with on-premise applications from Microsoft‚ Oracle‚ and SAP. The changes in technology today has proven to customers that internet based software is the way to go. Chief Executive‚ Mark Benioff states that Salesforce.com has focused on selling programs that perform
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Relationships: Are Males and Females Actually Different? BACKGROUND Relationships can be difficult. We can all say we’ve argued with a significant other one time or another. During arguments‚ we just can’t see the others point of view. We’ll go to our friends and family for advice and usually people of the same sex can see your point of view. Why is that? We all assume that males and females are different because they are ‘opposite’ sexes. When we someone as male or female we think a lot about
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Virtual Leadership and Technological Competence: New Directions of Organizational Dynamics Paul Hayes JR. Indiana Institute of Technology OLM 7004 The intent of this paper is to demonstrate the dimension of technological competence plays in enabling more effective virtual leadership and producing a more innovative organization. For the purposes of this paper the researcher will define technological competence (Acur‚ Kandemir‚ de Weerd-Nederhof‚ & Song‚ 2010) as the phenomenon of
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Information System and Management Strategy of Customer Relationship Management Zhong-hong Sun 1 The Computer Center‚ Lu Dong University‚264025‚Yantai sun_zhonghong@sina.com Abstract This report explores CRM’ s implication on information‚ business strategy‚ as well as an issue which will influence successful implementation of CRM . Furthermore‚ this report analyzes factors which will barrier or promote information flow within organization. Through facilitating information flow across organization
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Chapter7 ANSWERS TO DISCUSSION QUESTIONS 1. How is e-business “redefining old business models‚ with the aid of technology‚ to maximize customer value? e-business is more than just buying and selling of products and services through the means of digital media. Whereas e-commerce concentrates on buying and selling‚ e-business encompasses e-commerce and a whole lot more. For example‚ e-business includes both front – and back-office applications that form the engine for modern business. e-business
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