1.1 Describe the main stages of the purchase decision-making process Answer: 1.1 Business buying decision process consists of the following steps. * Problem recognition * General need description * Product specification * Supplier search * Proposal solicitation * Supplier selection * Order routine specification * Performance review (Kotler‚ Armstrong‚ 2008) Problem recognition: It will occur when an organization recognizes a problem or need that can be meet by
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Operation management Nike’s Operations management concerned about forecasting‚ controlling‚ designing‚ operating‚ and scheduling business operations in the production of Nike foot ware. Its excellent management that has been developed and ameliorated during the long term operation has enabled that business operations to be efficient and at the same time using as few resources as required. It is also effective in terms of satisfying customer demands‚ and thus it has become one of the key issue
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functions of any organization‚and it is integrally related to all the other business functions.All‚organizations market‚finance‚and produce‚and it is important to know how the activity functions. OM let us understand what operations managers do‚regardless of you job in an organization‚you can perform better if you understand what operations managers do. OM provides a major opportunity for an organization to improve its profitability and enhance its service to society. OM is such a costly part of an
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What is decision making; The process of selecting from several choices products or ideas‚ and taking action. Decision making includes followings : 1.A position or opinion or judgment reached after consideration . * 2.Choosing between alternative courses of action using cognitive processes - memory‚ thinking‚ evaluation‚ etc . * * 3.The process of mapping the likely consequences of decisions‚ working out the importance of individual factors‚ and choosing the best course of action
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successful hotel in their service quality. These service qualities are the main important thing that causes the hotel became successful and famous among the entire hotel in the world. Not only have that‚ four season hotel also succeeded when they making decision based on a clear understanding on the way they do (Slack‚ Chambers and Johnston 2004). Moreover‚ Garvin (1987) state that to achieve a good quality‚ the manager need to have a clear strategy of quality and put the quality strategy into the manageable
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FUNCTIONS OF MANAGEMENT Planning It is the basic function of management. It deals with chalking out a future course of action & deciding in advance the most appropriate course of actions for achievement of pre-determined goals. According to KOONTZ‚ “Planning is deciding in advance - what to do‚ when to do & how to do. It bridges the gap from where we are & where we want to be”. A plan is a future course of actions. It is an exercise in problem solving & decision making. Planning
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Accounting for Decision Making Mohammad Jamal an IT graduate who is currently pursuing his MBA formed a computer service business Jamal’s Computer Services as a holiday job. To start the business on May 1‚ he deposited $7‚000 of his own money into a new bank account in the name of the business. In addition the business borrowed $3‚000 at 5% per annum from CIMB bank. He rented a small pace for $300 per month‚ and hired 2 students with a monthly salary of $1‚500 each per month to service customers’
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Thinking and Decision Making In the following essay three different types of thinking styles will be analyzed. The three thinking types will be compared and contrasted‚ as well as applied to affects they have in the critical thinking process. Finally‚ critical thinking will be applied to the decision making process by using workplace examples. The first thinking style is emotional thinking. The emotional thinking style is probably one of the most familiar of the thinking styles. It would be hard to
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aims to sell furnitures for 10 to 30 percent less then other stores ( source - stevension ). Every Ikea employee still follows the vision quotes of Ingvar Kampard " to create a better everyday life for many people". During 2010 global sales as reported were 23.1 billion. It took long time and careful planning for Ikea to offer sophisticated products to customers at reasonable price. According to slack operation (2010) management deal how company manage its operation production and sales being two
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MKT B370 Operations Management SPECIMEN EXAMINATION PAPER Important Note: This specimen examination paper serves solely as an illustration of the types of questions which may be contained in the examination. Students should not construe these questions as the actual examination questions nor part of the actual examination paper. In addition‚ this specimen examination paper does not purport to represent the complete scope or coverage of the course and the distribution of the topics to be examined
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