What are the pros and cons of outsourcing? Outsourcing is often undertaken to provide enterprises a competitive advantage by delegating business process to external agencies and realizing the benefits of low labor‚ better quality and improved innovation. While this provides a good picture of the fair side of the coin‚ most managers however need to grope with the possible shortcoming of the process and the corresponding impact on the company’s core processes. To best analyze the opportunities presented
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STUDY OF BPO INDUSTRY WITH REFERENCE TO EMPLOYEE ATTRITION AND RETENTION” Introduction The study deals with attrition issue in BPO‚ the reasons of attrition and retention strategies for the same. Experts point out that continued high growth in an industry can be an issue because it strains systems and governance processes that needs time to mature and to be institutionalized. The IT enabled services (ITES) and Business Process Outsourcing (BPO) constitute the fastest growing industry in India
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Employee Attrition and Retention: Exploring the Dimensions in the urban centric BPO Industry Synopsis of the thesis to be submitted in fulfillment of the requirement for the Degree of DOCTOR OF PHILOSOPHY in MANAGEMENT By Santoshi Sen Gupta Enrollment No: 064009502 Under the guidance of Dr. Aayushi Gupta JAYPEE INSTITUTE OF INFORMATION TECHNOLOGY‚ NOIDA A-10‚ SECTOR 62‚ NOIDA‚ INDIA TABLE OF CONTENTS S. No. 1.1 1.2 1.3 1.4 1.5 1.6 1.7 2.0 2.1 2.2 2.2.1 2.2.2 2.2.3 2.3 2.4 2.5 2.6 3.0 4.
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syllabus sub h Light blues = headings Bold Purple = definitions Normal = general info Operations Notes Role of Operations Management Operations refers to the business processes that involve transformation or‚ more generally – ‘production’ Combining aspects of the following: * The production of goods and services * The production controls and associated quality controls. Included in this are input management and capacity (volume of output) decisions. * Inventory controls
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10.1 Operations Potential questions‚ Students learn to: Examine contemporary business issues into: * Discuss the balance between cost and quality in operations strategy. * Examine the impact of globalisation on operations strategy. * Identify the breadth of government policies that affect operations management. * Explain why corporate social responsibility is a key concern in operations management. Investigate aspects of business using hypothetical situations and actual business
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10.1 HSC topic: Operations -> is about planning & controlling operations with the aim of minimizing cost‚ maximizing productivity‚ improving efficiency and achieving strategic business goals 25% of indicative time The focus of this topic is the strategies for effective operations management in large businesses. Outcomes The student: H1 critically analyses the role of business in Australia and globally H2 evaluates management strategies in response to changes in internal and external
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1. How has the global economic downturn‚ discussed in the opening profile and throughout this chapter‚ impacted jobs outsourcing in the BPO industry? Since the mid-1990s Business process outsourcing (BPO) firms have been one of the largest job creators in India. Key factors why India became so popular concerning outsourcing are the educated‚ young and english speaking population‚ high-end telecom‚ a good infrastructure‚ strong quality orientation within the industry and India‘s location on the
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It is first useful to define what is meant by transitions. According to Vogler et al (2008): transitions can be defined as “key events and/or processes occurring at specific periods or turning points during the life course.― They are generally linked to changes in a personâ€TMs appearance‚ activity‚ status‚ roles and relationships as well as changes of setting. Common transitions include: puberty/entering adulthood‚ starting nursery or school‚ moving schools eg primary to secondary‚ moving class
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organization: outsourcing and consolidation in the mobile telecom sector in India 1 Ambedkar University‚ Delhi‚ India Email: sumangala@aud.ac.in Sumangala Damodaran1 May 2013 Capturing the Gains 2013 Working Paper 32 ISBN : 978-1-909336-87-2 Abstract The paper discusses the experience of the mobile telecom sector in India in terms of its business organization. There is a high level of outsourcing of activities‚ including those such as network management‚ which would usually be
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OUTSOURCING- It’s Pro’s & Con’s BY- Harshaanth Ahuja Shadi shalash Introduction: Outsourcing is regarded and
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