A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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That girl you called a slut in class today. She’s a virgin !! The "gay boy" you punched in the hall today. Committed suicide a few minutes ago. The boy you called poor. He has to work every night to support his family. That girl you pushed down the other day. She’s already being abused at home. That girl you called fat. … She’s starving herself. The old man you made fun of cause of the ugly scars. He fought for our country. The boy you made fun of for crying. His mother is
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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Customer Retention Strategies The easiest way to grow your customers is not to lose them The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships. In some industries this leakage is as high as 80 percent. The cost‚ in either case‚ is staggering‚ but few businesses truly understand the implications. Imagine two businesses‚ one that retains 90 percent of its customers‚ the other retaining 80 percent. If both add new customers
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(Green‚ 2011)‚ the author acknowledges some good points for consideration when one has to determine how much a culture and environment will affect institutions and their management. In this review‚ Green explores the challenges faced by Ms. Linda Myers when she accepted a job as a VP in a Seoul‚ South Korea with SK Telecom. Ms. Myers had what seemed to be all of the right credentials on paper that would make her the ideal candidate for a foreign assignment‚ except one‚ she was female. Although she
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How would you account for changes in political cleavage structures and how does this impact on party systems? The fundamental nature of this essay is to look at the different explanations of the emergence and development of political cleavage structures and its impact on party systems in Western Europe. The party systems of the Western European states reflect both common lines of development of Western European history and country-specific characteristics of the progress of state and nation
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amazingly fast. You can look up anything‚ anywhere‚ anytime you want. If you need to search for something‚ the internet is right there in your pocket. It also helps you get in contact with people. If you do not have their number‚ you can email them or send them a message on a social networking site. You do not have to power on your computer just to get on the internet any more. Another useful thing on a smartphone is the GPS. It’s unbelievable how your phone can find your exact location. You will not
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Students Deal With Stress “Hey‚ I’m stressed of homework and studying‚ let’s have a drink”‚ said by the majority of freshmen students. Alcohol is the easiest coping mechanism to students because we are exposed to alcohol more than anything else. Throughout high school‚ most students are shown “the ways” of drinking. Lots of students find out the positive outcomes of drinking; relaxation‚ relief of stress‚ temporarily happiness‚ but they tend to avoid the negative outcomes; laziness‚ forgetfulness
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“ Who do you think would come to our funerals?” I turn to my cousin‚ Rehmah‚ and ask her while cracking all of the knuckles in my right hand‚ and then my left. I can’t hear them crack because of the loud screaming and the mechanics in the background. I looked around and the walls were purple with Sonic characters on it. The ceiling was so high up gladly because then we would’ve disintegrated. “My family‚ your family‚ all of your grandparents‚ all of my grandparents‚ all of your second‚ first and
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How Advertisements Persuade You The creators of advertisements try to create a rhetorical situation by creating a certain tone or image in dating website advertisements. A commercial for example is trying to persuade you or inform you into doing or knowing something. Online dating has become very popular. Online dating websites allow you to socialize with other individuals seeking same interest as you. Match‚ E harmony‚ and Christian mingle create rhetorical situations‚ which make single
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